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* Imaged Computers using Symantec Ghost 8.0, setup new workstations ( IBM ), and configure new workstations for all assigned H.I.S.D schools to Windows XP * Re-imaged desktops as needed * Inventoried all asset identification tags * Quality controlled deployed workstations * Deployed Cisco Aironet 1300 series bridge device for WiFi Access Points and Data-Link Wireless Cameras at various Cemex sites through out the Western United States * Setup and configure clients’ Lotus Notes 5.x to Lotus Notes 6.5 * Deployed new workstations ( Dell GX520 and Dell Latitude 610 ) and upgrade from Windows 98, Windows NT 4.0, and Windows 2000 to Windows XP at various Cemex sites throughout Western United States. * Mapping network drives and printer installation for clients * Migrate Clients’ data, setup and configure users applications

* Perform and monitor backups and restores utilizing Omniback and Tivoli Maestro Scheduler in a NT and HP - UX platform environment * Responsible for tape handling issues and troubleshooting DLT7000 drives and StorageTek Libraries ( LTO, 4mm, and DLT Type medias ) * Monitor of Global Network utilizing SolarWind Network Management Tool * Manipulate batch processes utilizing a IBM Maestro gui-interface job scheduler * Analyzed and evaluate events and alarms for Networks and Servers using HP Vantage Point ( VPO ). * Create and respond to Call tracking tickets utilizing Remedy

* Providing Tier 1 Front Line support for batch production on over 4800 * internal servers on the Hewlett-Packard IT infrastructure performing backups * and scheduling using Maestro scheduler, (HP9000) UNIX, MPE, HP3000Legacy, * HP Openview, and Reflections X * In a NOC environment, provided system detection monitoring, responding to ITO browser messages, replying to system prompts for database access * Using Remedy ticketing system in creating 10-20 tickets daily, pings for network connectivity, batchman and batchnet for MPE and Unix systems * Working with other application teams on the deployment and manipulation of schedules and jobs to ensure service level agreements have been met .

* Performed backups and recovery operations for network data center using ArcServe for NT and Veritas Netbackup. * Monitored and manipulated automated processes running on Unicenter Autosys Scheduler Management application. * Monitored network servers using HP Openview, Compaq Insight Manager, and Cisco Works 2000. * Download of data and transfer for client access. Monitoring for SQL jobs completion as well as downloads through SQL Enterprise Manager and utilizing SQL Query Analyzer * Call tracking client issues utilizing Tivoli Expert Advisor and assign to appropriate support personnel. * Weekend lead- responsible for overall shift production documention and training, Weekly reboots of production and development servers (Clusters, Siebel, SQL2000, Crystal6.0/7.0, Citrix, Exhange,and SMS)