Sandy Heiman

• Elicited, analyzed, and validated the business impacts and process changes associated with Battery Electric Buses across impacted business groups across the organization. This includes interviewing stakeholders and gathering, compiling, and documenting current business process improvement flows. Create Business Impact Assessments to document current processes and re-engineer processes due to changes. Reviewing contract and impacts to the Business to create requirements. Led weekly and daily vendor meetings and facilitated stakeholder meetings to provide communication, analytical and problem-solving skills to help position projects for success

Elicited, analyzed, and validated the business needs associated with approved projects. This includes interviewing a variety of stakeholders across departments within the County; gathering, compiling, and documenting user requirements. As well, applying proven communication, analytical and problem-solving skills to help position relevant initiatives for success. Project: Animal License project • Gathered and documented requirements to replace the existing system with a new system designed and developed to meet the new animal by-law and allow customers to access system online. Project: SCES Disaster Recovery Plan • Generated a gap document and identity possible costs • Re-wrote disaster recovery plan to include existing software/hardware • Created architecture diagram of all current software, users of software and data flows. Project: Class Replacement (CARS) • Took an active role in the design, development, test, and implementation phases of this initiative, working in an agile development environment • Facilitated and gathered requirements for public facing, reporting, GL extract and flex registration. • Contributed to RFQ and some RFP development • Led vendor meetings to discuss test defects, change requests, implementation impacts

• Worked on Next Gen project decommissioning current systems to be replaced by the Next Gen $60M core pension administration vendor COTS packages, which required custom development as part of its implementation/configuration. Worked on gathering requirements to customize packages to meet Business needs with vendor. Integrated systems to flow data end to end, created data flow diagrams, design specifications. APS is an ICT environment, taking an active role in the design, development, and implementation of the solution. Simultaneously worked on concurrent projects within a variety of technical environments, following agile development methodology

Responsible for designing solutions that flow through design, development, test and implementation phases of the CenturyLink/SEP life cycle • Collect and manage Business Requirements • Conduct systems analysis and create high-level solutions to meet the Business’ needs • Create use cases, diagrams, and supplemental requirements • Conduct reviews and working sessions • Track and coordinate key dates, requirements, interaction between business and testing teams • Issue mediation and resolution • Appointed to the Systems Engineer Center of Excellence team that evaluated and upgraded SE documents to align with new CMMi – oriented CenturyLink methodologies. • Member of the CMMi Gap closure team • Perform mentorship role for SE's on team • Willing to work on a variety of tasks and take the initiative to explore emerging technologies and vendor selections • Worked with tools such as Word, PowerPoint, Excel, Caliber, RequisitePro, Visio, SharePoint

now known as CenturyLink

Information Systems Consultant at State of Colorado, Department of Labor and Employment • Implemented changes required by law to administer new solvency surtax. • Conducted program changes, documentation and testing of enhancements. • Attended weekly status meetings

Information Systems Consultant at Qwest Communications, IMA project • Lead analyst for the Interconnect Mediated Access (IMA) Customer Records Management system (CRM) relationship as well as other large legacy systems • Performed requirements analysis and created detailed API and interface specifications, Facilitated reviews and working sessions • Tracked dates and deliverables to ensure on-time completion • Analysis and resolution of production issues and coordination of multi-system test and validation efforts across interfaces • Contributed to documentation standards for the full life cycle of a project that allowed Qwest to achieve Capability Maturity Model (CMM) compliance.

Natural technical lead of a 5 member team for Y2K project