Sandra Musardo

• Monitor and analyze alarms for emergency services' radio and Tetra networks, paging systems, and repeaters. • Acted as SPOC for emergency service clients (100, 101, 112), ensuring SLA compliance and escalation processes. • Support system interventions during critical incidents. • Managed daily team planning for our team.

• Manage SecurID tokens and resolve incidents related to access rights for 10,000+ users. • Monitoring migration of access rights and IT assets across departments, ensuring data security compliance.

Assist the ICT manager in his task of managing the joint venture properly.

Combined role of transferring the project to the new team and training the new team. • Transfer of 24×7 monitoring activities to India & training Indian team in Mumbai. • Adjust procedures and working methods for Indian team. • Daily follow-up Indian team (Reverse Shadowing). • Optimization of working methods between Indian and Belgian teams. • SPOC for Issues between Indian and Belgian/French teams.

• SPOC in 24×7 system, receive calls from & for customers/3rd parties for the datacenters & teams involved. • Follow procedures and ensure that all incoming calls/incidents are handled according to the SLA. • Log incidents/change requests for calls/system issues and assign them to the correct support teams. • Perform tasks for system engineers during interventions on systems. • Assign unresolved issues to the correct teams & Keep customers up-to-date during system issues. • Identify major issues and inform the incident manager and team lead.

• Providing system access and creating mailboxes for new and existing. • Administrative follow-up of adjustments made by third parties. • Daily maintenance of user portal, ticketing system and group mailbox. • First point of contact for users for information security issues. • Train employees on how to handle procedures and the Information Security process.

Vision Migration project.

EU Migration project.