Sandra Kujundžić Drašković

As a CIO/CTO at Transcom, I lead the strategic vision and execution of technology initiatives to drive operational excellence, client satisfaction, and business growth. I am responsible for defining the IT roadmap, overseeing all technology investments, and ensuring alignment with overarching business objectives. My day is filled with joy of leading 500 colleagues across 90 sites worldwide in 30 countries serving 30.000+ dear colleagues and clients. My core duties encompass: - Operational Transformation: Leading initiatives to automate processes, integrate AI/ML, and leverage advanced analytics to enhance service delivery and client value. - Infrastructure & Operations: Building and maintaining a resilient, scalable, and secure IT infrastructure (cloud, on-premise, hybrid) that supports diverse BPO operations. - Cybersecurity & Compliance: Establishing robust security frameworks and ensuring adherence to industry regulations and data privacy standards. - Innovation & Solutions Architecture: Identifying and implementing emerging technologies to create new service capabilities, improve operational efficiency, and drive competitive differentiation. - Technology Presales Management: Collaborating closely with the business to understand client technology needs and deliver tailored solutions that meet their evolving demands. - Team Leadership & Development: Building and mentoring high-performing IT teams capable of driving technological excellence and innovation.

Accountable for Data Integrations, Business Intelligence, Enterprise Architecture, and Software Development. Taking care of the software lifecycle, BI platform lifecycle, development blueprints, integration architecture, and AI internal development.

Accountable for the strategic planning, definition, maintenance, and development of the services that are in the scope of the BI portfolio as data integration, reports creation, product development and team development.

Accountable for managing profitability while simultaneously increasing operational efficiency and hygiene. Successfully reduced cost while migrating 30+ professionals in 5 teams to fully remote processes and at the same time increased employee satisfaction by 8% within 1st quartal and maintained high results onwards.

Responsible for overseeing daily operations and finance of the company and the work of the Project management team. Accountable for scheduling projects, determining workforce requirements, and allocating resources to maximize productivity. Building the company’s business development strategy, structuring operational execution and financial structure within 1st quartal of employment. Budget and forecast revenue and cost with planning accuracy within 5%. Prepared and negotiated contracts and interpreted terms for vendors and clients achieving higher sales prices.

Led business development efforts within the Telecom & Energy industry, resulting in significant revenue growth for the vertical. Managed end-to-end project delivery, from presales to implementation, ensuring customer satisfaction and retention. Spearheaded custom development initiatives, driving innovation and tailored solutions for clients. Oversaw P&L responsibilities, optimizing financial performance and operational efficiency within the vertical.

Accountable for business development, leading agile software development, and consulting on process improvements. Managed presales and sales, created development specifications based on customer needs. Led project management for software implementation at customer premises and EU funds application.

• Accountable for business processes redesign and management • Accountable for business analysis and quality assurance • Responsible for user experience monitoring development, strategy and improvement • Consulted for organisational development • Consulted for business development and planning

• Responsible for organization and management in department consisting of employees and managers in the area of service management for business (telecommunication and ICT services), residential and wholesale customers • Accountable for creation and improvement of provisioning and fault repair business processes • Responsible for business analysis and intelligence with reports and recommendations for area of improvements in operating activities (data mining & business intelligence with DWH) • Accountable for planning and managing budget, human resources, external partners, vendors and materials • Leader and Champion in domestic projects in Six Sigma principle • Develop and execute strategic sales plan through technician channel • Develop and execute monitoring and improvement of Customer experience

• Responsible for leading Provisioning and Fault Repair for network and ICT services • Responsible for education and certification of 50 employees in the area of network technologies (Cisco Associate and Professional) • Responsible for CPE planning, development and management (Cisco, HP, VoIP phones and voice gateways) • Responsible for Hrvatski Telekom’s corporate network and telephony based on Cisco solutions (> 10.000 phone lines and >150 locations) • Responsible for tailored made ICT solutions for customers: Hotel TV, Hosted Call center, VPN + Mobile backup, Video over IP, CUCM • Responsible for maintenance cost resulted in reduction • Employment and management of network experts

• Led a team of network configuration experts at Hrvatski Telekom, ensuring seamless technical solutions for business customers. • Managed 24/7 fault repair operations and SLA contracts, guaranteeing customer satisfaction and retention.

• Technical solutions design and network configuration, CCNA

• Cro Grid project development – network infrastructure

• Operating system maintenance