sandra halalai

* Service Delivery Lead for StartUp Management projects * People Management * client facing * resource and capacity planning * offer creation and negotiation * coordination of team: 21 members * financial planning

BMW Financial Services Project IT Operations 2nd and 3rd level BMW Financial Services supports the sales and marketing of BMW products, BMW Group Financial Services NA, LLC has expanded beyond the leasing, retail and commercial financing. The Group also provides financing to BMW dealers for expanding dealership capabilities and enhancing overall operations. BMW Insurance Agency, Inc., a property and casualty producer, is also part of BMW Group Financial Services. Responsibilities: Operational team member for the most critical financial applications, offering technical support for the credit management, Stock-Credit management, Collections Management system, Re-marketing System. Working with sensitive data transfer services and maintaining a daily basis communication with the client in order to establish the best results and client satisfaction. - using ITIL Management System (Incident Management, Change Management, Release Management, Problem Management) -Oracle DB -Linux

* BMW Financial Services Project * IT Maintenance – Business Analyst * Deep functional knowledge on the Bank Back Office System. * Functional requirement analysis * Proposal/Offer creation * Solution Designing * Plans & controls work packages * Responsible for delivery/workload planning, tracking and control of work * Assure quality of the deliverable * Release Management Planning for the application * Team Coordination * Constant client communication * Identify efficiency improvements for our services * Operation handover for new developments

Erasmus Student for one year in Wiesbaden, Germany.