Sandra Schmid

-Consulted with Dr. Fitzgerald on project development and execution in order to expand her practice. -Communicated with potential sponsors doctors/companies via phone/email on expanding the virtual sponsors for Dr. Fitzgerald's webpage. -Engaged in marketing products and programs that were being held online. -Empowered to organize and create new sponsorship program for the practice. -Participated in weekly conference calls with Dr. Fitzgerald and her team on how to market and manage her web presence, sponsorship program, and upcoming marketing campaigns. -Created and contributed in all back office efforts in newly launched products/programs to run more efficient for better customer satisfaction.

Timberline Financial ​​​​​​​ -Improving and maintaining an 8% cancellation rate, as well as completing Compliance Calls for clients daily with 100% QCS. -Taking part in managing daily growth and development of the company resulting in enrolling millions of dollars in debt in the first 6 months. -Creating solution packages and coaching financial advisors in order to increase the amount of leads closed daily. -Contributing in efforts of new business acquisition and resolving back end issues by monitoring processes and finding flaws that needed to be corrected. -Completing a thorough Financial Analysis on clients through their Credit Reports and Budget Analysis. -Managing a growing team on a daily basis in, data entry, sales, systems, and procedures. -Tracking and reporting Daily, Weekly, and Monthly Call Logs, Company Growth, Cancellations, Deals Skipped/NSFed, Payments, and Enrolled Debts. Valued Credit Repair​​​​​​​ ​ -Involved in startup process of company by creating and preparing standard operating procedures, as well as online presence in marketing. -Processing and completing a full analysis on credit reports for clients. -Producing and managing payment schedules for invoices to ensure proper processing. -Expertly managing the needs of external clients resulting in less turnover ratio. -Sending out letters to Credit Bureaus to dispute any inaccuracies that are reported on Credit reports, resulting in clients successfully graduating from the program.

-Review, process, and confirm contracts for purchases worth thousands in timeshares daily. -Collect and process data from potential owners via phone, and website for input and follow up. -Multi-task between several different roles, including phones, Data Entry, and customer service. -Facilitated and point person in new process outlines for converting the Ritz Carlton Club into MVCW. -Maintaining contact with Ritz Carlton members and actively booking vacation packages through MARSHA. -MVP of the year 2012.

Front Desk Guest Service Representative •Ensure the resolution of all client and guest issues •Collect and process payments •Construct, assign, and follow up to complete housekeeping processes •Process check-ins and check-outs •Create new reservations and modify existing ones for incoming guests - On call since 2012

•Engage in a production based environment involving pre-paid vacation packages •Proactively schedule, review, and secure dates for future arrivals •Interact cohesively in daily interaction with team members in a high paced environment •Target the clientele of top companies resulting in constant income revenue

Guest Service Certificate of completion 2011