sandra manalo

* Manual opening of termed, current and savings accounts on conversion day * Assist customers on updating record * Support other bank employees on various banking system * Provincial assignments * Customer Information File clean-up

* Receive mortgage, loan and bills payment * Process selling of cash cards, availment of cash advance, Travellers Cheque encahment and payroll uploading * Preparation of Manager’s Checks, Gift Cheques and Demand Draft * Assist customers on foreign currency exchange, domestic and foreign telegraphic transfers * Request and release of checkbooks and bank statements * Balance currency and coins in cash drawers at end-of-day

* Receive cash and check deposit upon verification of negotiability * Pay-out money upon proper validation of transaction * Balance currency and coins in cash drawers at end-of-day * Preparation of money for ATM loading * Train new hires

* Promote bank products and services such as but not limited to deposit account, trust account, insurance, loans and credit cards * Process account opening and closure * Compute financial fees, interests and service charge * Resolve discrepancies concerning customer’s accounts * Prepare customer correspondence related to issues such as new account opening, dormancy, escheatment or outstanding unpaid items * ATM requisition and maintenance

* User Acceptance Testing (UAT) * Project Management * Preparation of Business Requirements/UAT Plan/UAT Test Script/Incident Report * User Acceptance Testing (UAT) * Coordination with other units/departments in the performance of UAT * Analyse/escalate errors/issues reported by users

* Process review of banking procedures * Analysis and suggestion of banking policies * Preparation of implementing guidelines and policies and procedures * Coordination with other units/departments for the preparation and analysis of policies and procedures * Analyse/escalate errors/issues reported by users * User Acceptance Testing (UAT)

* Ensure completeness of checks sent out for clearing, call back of transactions for the day and encoding of accounting entries in the General Ledger System and generation of accounting reports * Examine all bank forms and slips to ensure that all required signatures and details are in order * Balance all currencies, coins, checks and other negotiable items in the vault * Calculate daily transactions * Identify erroneous transactions when debits and credits do not match * File and safe keep documents and slips * Monitor and order office supplies * Annual BIR registration and local tax compliance * Monthly, quarterly and annual BSP and Head Office reportorial

* Review, analysis and preparation of policies, guidelines and procedures * Preparation of Concept Paper, Business Requirement and Project Request * User Acceptance Testing * Preparation of UAT Plan, UAT Test Script, Test Incident Log and Incident Report * Branch operations and systems helpdesk * Acquired banks conversion team lead

Cum Laude Recipient-Philippine Association of Colleges and Schools of Business Gold medal award for excellence Activities and Societies: VP External-JPIA JRU Chapter Scholar (1991-1999) JRU Alumni Association