Sandra L.
Head of Technology Products, Health Insurance
About
• 20+ years of experience in Technology Governance and Quality Service Delivery, Service Recovery, Service Ownership and Crisis Management, leading teams of technical experts in Production Support and Continual Service Improvement. • Strong IT Service Delivery and Operation Management experiences in outsourcing services on insurance/banking/finance/manufacturing sectors.
Hong Kong SAR
Hong Kong
Financial Services
Stakeholder Management, Production Improvement, Conflict Management, IT Service Delivery, IT Service Management, Service Delivery, ITIL, Vendor Management, IT Operations, Data Center, Managed Services, Cloud Computing, Requirements Analysis, IT Outsourcing, SDLC, Project Management, Virtualization, Outsourcing, Service Management, Resource Management
Experience
Head of Technology Products, Health Insurance
Bupa Hong Kong | Quality Insurance
Hong Kong SAR
Define vision for Insurance Technologies, leading the team of technology product owners in crafting exceptional technology solutions that provide the best customer experience and drive business growth. Bridge between technology and business, ensuring seamless collaboration and flawless execution.
Global Head of Insurance Risk IT
HSBC Global Technology Services (HK) Limted
Hong Kong SAR
Head of IT TSA, Global Insurance
HSBC Global Technology Services (HK) Limted
Hong Kong, Hong Kong SAR
Head of Transition Services Agreement to support and manage strategic acquisition programs.
Global Head of Insurance Risk IT
HSBC Global Technology Services (HK) Limted
Hong Kong SAR
Global Insurance Technology, Service Quality Management
HSBC Global Technology Services (HK) Limted
Regional Manager, Service Management
AXA Asia
Technical Director, Cloud Services Operation, Asia Pacific
Hitachi Vantara
Hong Kong
Built up HDS Cloud and Managed Services Operations for the strategic new line of business across Australia, Hong Kong, India and Singapore. This involved building and leading a team of technical professionals, developing and documenting processes, managing implementation and operations of multiple cloud systems across APAC, interfacing with partners and clients, working with subcontractors on service desk and application development, as well as gaining key certifications such as SOC 1 Type 2.
Senior Technical Service Manager
Atos Information Technology
Head of Solution Planning
Atos
Account and Service Delivery Manager
Hewlett Packard Enterprise
Education
University of South Australia
International Business
Sandra L.'s Contact Information
Phone
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