sandra keys

Management Consultant/Trainer and Psychotherapist Ran a careers coaching programme 'Careering Ahead. Facilitated working parties across all professional disciplines, enabling The Homerton Hospital to become the first UK acute hospital to achieve the prestigious National Investor in People Award. Provided training and development consultancy support to clients, including training needs analysis, job evaluation, design and delivery of training courses, team facilitation, career and stress management counselling. Ran courses in assertiveness, interpersonal and influencing skills, personal effectiveness and power.

Kensington, Chelsea and Westminister [KCW] Family Health Services Authority/Commissioning Agency: Delivery of a Performance Management programme to all staff. Published an in-house Training Directory. Personally delivered courses on topics including: Assertiveness and Influencing, Managing Difficult People, Time Management, Coping with Stress, Supervisory and Management Development skills. Provision of Careers Coaching. Transforming a storage area into a modern Learning Centre, which became a focal point for the evolving learning culture. Harvest [Bedfordshire Health Authority]: Led a tender from original concept to identify a patient needs-led approach to the commissioning and delivery of education and training for the NHS in North East Thames. Using SHL psychometric tests and tools, was involved in: - recruitment assessments to senior positions - delivering career and personal counselling services to clients - implementing a performance management programme within an NHS Trust - multi-disciplinary team facilitation

Working as one of two on-site Holiday Representatives in Kalamaki on the island of Zakynthos, was responsible for all aspects of Guest Relations. Also actively engaged in social activities such as hosting excursions. Key Achievement: received the prize for best customer satisfaction scores for 3 consecutive months and surpassed all my season's sales targets.

Engaged in 'leading-edge' research into 'learning organisations', 'action learning' and 'self-managed learning'. My first article on 'Developing Enterprising Managers' was published in Transition magazine. Tutoring involvement in Open-Course workshops such as: Assertiveness Skills; Interpersonal and Influencing Skills and Personal Effectiveness and Power. Co-facilitation of an action learning-based Certificate in Management Studies programme for Shell UK Materials Services division, contributing to the development of a learning organisation.

Given sole responsibility for turning around the ailing performance of the Childrenswear department of M&S Northampton, resulted in a sales increase of 45%, compared to a previous decrease of 15% and against a store average of 10%. As a result of early success, was incorporated onto a Fast-Track development scheme for the Top 10 Commercial Management Trainees. Trialed a new Floor Manager role in M&S Milton Keynes store. Responsible for a weekly turnover of £200,000, a team of 3 Supervisors, 4 Deputies and 50 members of staff. Gained Head Office merchandising experience within the Boys and Babywear department.

Senior Consultant with SHL Hong Kong Limited, responsible for the delivery of competency-based Leadership and Talent Assessment and Development Centres and Individual Executive Assessments, working with clients across the Asia-Pacific region. Specialising in psychometric assessment.

Responsible for delivering one-to-one career consultancy services to the Partners of Expatriates re-locating to live and work in London, UK. Provide coaching feedback using the [NetExpat copyright protected] ExpAdviser questionnaire to explore cross-cultural behavioural, style and personality differences between the candidates and host country norms. Offer Job Search support through the [NetExpat copyright protected] Partner/Job Explorer search engine platform.