Sandra Kaindl

Director, CX Development & Commercial Solutions @ UPM Communication Papers

Country

Germany

City

Greater Munich Metropolitan Area

Industry

Paper & Forest Products

Skill

Problem Solving, People Management, Senior Stakeholder Management, Stakeholder Management, Supply Chain Management, Procurement, Supply Chain, Business Development, Project Management, Contract Management, Continuous Improvement, Supply Chain Optimization, Change Management, ERP, Business Strategy, Logistics, International Business, Business Process, Strategic Planning, Purchasing

Experience

Director, CX Development & Commercial Solutions

UPM Communication Papers

2024-7 - Present · 2 yrs 3 mos

Augsburg

Lead CX Development & Commercial Solutions, driving initiatives that elevate customer experience and deliver measurable business value. Own and develop UPM Communication Papers’ CRM and Customer Portal, ensuring strategic alignment, continuous improvement and value creation. Manage and inspire a distributed, multi‑national team of senior professionals to execute on CX strategy and digital capabilities.

Manager, Strategy & Development

UPM Communication Papers

2022-9 - 2024-6 · 1 yr 10 mos

Augsburg

Managed cross‑functional initiatives to enhance internal processes and develop improved business solutions. Supported and guided organizational development initiatives, shaping structures and ways of working to support efficiency, global harmonization and alignment. Managed a multi‑stream program to advance customer experience.

Manager, RCP Processes & Solutions

UPM

2022-1 - 2022-8 · 8 mos

Augsburg

Continued responsibility for global RCP processes and SAP solutions, including leading ongoing strategic development projects carried over from the earlier role.

Manager Contract Review & SAP GlobalOne

UPM

2013-5 - 2021-12 · 8 yrs 8 mos

Augsburg, Germany

Responsible for global RCP contract steering to optimize material flows and ensure effective utilization of incoming RCP streams. Owned global RCP processes and solutions (SAP), ensuring business continuity, system performance, and ongoing improvements. Leading projects to establish new ways of working and improve process efficiency in line with strategic objectives.

Theme Lead "Inbound Wood & Recycled Fiber Flows"

UPM

2020-11 - 2021-5 · 7 mos

Augsburg

Led an international, cross-functional team of eight within UPM’s Digi & Data Strategy Initiative. Developed a 3 – 5 year digital and data strategy for Inbound Wood & Recycled Fibre Flows. Reported directly to the CTO and CIO.

Team Lead Invoicing

UPM

2015-8 - 2016-11 · 1 yr 4 mos

Augsburg

Oversaw all RCP invoicing-related processes and activities across Central Europe, the UK, and France; led and coordinated local operational teams.

Manager RCP Sourcing Central Europe

UPM

2011-8 - 2013-5 · 1 yr 10 mos

Responsible for sourcing RCP from Local Authorities in Central Europe under a new sourcing model.

Specialist / Referent Costing, Procurement and Hedging Strategies

E.ON Deutschland

2010-8 - 2011-7 · 1 yr

Greater Munich Metropolitan Area

Calculated power procurement costs, developed cost models, and contributed to hedging and procurement strategies.

Manager Supply Chain Optimisation

UPM

2009-9 - 2010-8 · 1 yr

Optimized the global RCP supply chain incl. procurement, logistics, warehousing, and trading processes.

Project Manager RCP (SAP Roll-Out)

UPM

2008-7 - 2009-10 · 1 yr 4 mos

Project Manager within the global SAP rollout, responsible for defining, optimizing, and implementing procurement, sales, and logistics processes in recovered paper (RCP). Led a project team of four internal and external members.