Sandor Zoltan

• Direct and oversee the Front Office Team to ensure guest satisfaction and safety of our residents and guests. • Provide leadership and support to all members of the Front Office team, ensuring they are equipped to fulfil their duties whilst being the Management representative during these hours. • Duty manger for the entire property during weekends in the absence of GM • Handle customer feedback and specific guest requests. • Payroll, room revenue maximalization • Monitor and develop team members performance - including training and reviews. • Always maintain a professional and high-quality service orientated environment.

- Overseeing entire Front Office Operations including frond desk, concierge - Handling guest request, complaints, streamline operations, communicating with various other departments using various software (Quore, Kipsu, Medalia heartbeat, ) - Payroll and rota roosters using Qunix (a AI-powered workforce management tool) - Training front office staff on correct procedures, compliance requirement and performance and brand standards (Using Loyalty connect and IHG Concerto - Loyalty & Guest services platform by IHG ) - Checking in / out guest to the hotel, make reservations and processing payments, allocating rooms, preparing VIP arrivals, monitoring inventory, minimalizing revenue via incentive programs, creating lasting relations with guest that build loyalty and drove revenue. - Overviewing external extranet for Boiking.com/ Expedia etc

• Overseeing all Front Desk operations with an eye on staff productivity and operational efficiency • Contributed actively to achieve 95% score for FO operations in our first Forbes 5* inspection leading our property to become the only 5* rated property in Scotland on Forbes Travel Guide. • Resolve issues in timely and professional manner with knowledgeable and friendly service • Handling guest request, complaints, streamline operations, communicating with various other departments • Providing hotel guest with information on property, outlets, availability • Training front office staff on correct procedures, compliance requirement and performance and brand standards (LQA , Forbes) • Checking in / out guest to the hotel, make reservations and processing payments, allocating rooms, preparing VIP arrivals, monitoring inventory, minimalizing revenue via incentive programs, creating lasting relations with guest that build loyalty and drive revenue.

• Manage all aspects of the hotel operations during night time, communicating with guest, staff and various departments to ensure highest customer service is delivered. • Overseeing all aspects of Front Desk operations during the night hours including remaining check in – check outs bookings, wake up calls, overseeing night audits, outlet closures • Ensure highest standards of hotel security by making regular floor patrols, security checks promptly reporting irregularities to various other heads department • Handling in emergency situations, including fire panel & quick response – first aid

Assuring an accurate operation of the casino, supervising the staff, checking, analyzing the PTM's inventory and financial reports • Assist guests with their needs • Maximize the revenue by maintaining high quality standards and services • Developing and implementing the casino loyalty and rewards program

• A comprehensive internship program covering front office operations , housekeeping, reservations and rooms revenue