Sándor Borzsák
Client Support Expert @ Inventronics
About
• Senior Customer Service professional specializing in complex inquiries and escalations • Delivering a high level of customer experience through empathetic, solution-oriented communication • Ensuring adherence to and continuous improvement of processes, with effective collaboration across internal teams • Supporting junior colleagues through knowledge sharing and the application of best practices
Hungary
Budapest
Electrical & Electronic Manufacturing
SAP ERP, Oracle E-Business Suite, Logistics Management, Project: change ERP from SAP R3 to ORACLE EBS, English, German, Complaint Management, Multitasking, Multilingual, Relationship Building, Creative Problem Solving, Negotiation, Cross-Cultural Communication, Teamwork, International Logistics, Change Management, Supply Management, Russian, Customer Relationship Management (CRM), Salesforce.com
Experience
Client Support Expert
Inventronics
Budapest, Hungary
migration from SAP R3 to ORACLE EBS, checking and modifying the process as the first user, liaising with shipping companies, blocking and releasing customer orders, collaborating with the Controlling and Sales departments. Handling master data, order entry, order management, quotation. Order clearing, price checking. Maintaining high level of data accuracy and quality.
Customer Service Expert
ams OSRAM
Budapest, Hungary
Participation in the implementation of CRM SALESFORCE. Managing escalations. Using daily customer service reports. Providing exceptional customer service. Dealing with complex customer requirements.
Customer Service Specialist
ams OSRAM
Budapest, Hungary
Handling product liability claims with insurance companies. Handling technical and shipping errors. Order entry. Invoicing. Credit notes. Returns handling.
Purchaser
OSRAM
Budapest, Hungary
Inventory management. Preparation and coordination of purchases with internal and external suppliers. Participation in the implementation of SCALA. Mastering SAP R3. Supporting the liquidation of the local warehouse. Cooperation in the implementation of Eurologistics,
Customer Service Representative
OSRAM
Budapest, Hungary
Liaising with customers. Entering orders. Initiating deliveries. Customs clearance.
Education
International Business School
Economics
Sándor Borzsák's Contact Information
Phone
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