sancho dalida

healthcare assistant

About

To work for a company that drives me to improve continuously as an employee and as a person.

Country

new zealand

City

auckland

Industry

outsourcing/offshoring

Skill

contact centers, customer experience, call centers, team leadership, bpo, team management, customer satisfaction, customer service, technical support, customer retention, outsourcing, avaya technologies, service delivery, troubleshooting, business process outsourcing, leadership, customer relationship management, performance management, microsoft office

Experience

customer service representative

avis budget group

2017-3 - Present · 9 yrs 7 mos

fraud specialist

jpmorgan chase & co.

2016-4 - 2016-12 · 9 mos

Handled customer inquiries regarding their account and resolved their concerns.

healthcare assistant

capella house

2020-7 - Present · 6 yrs 3 mos

senior accounting clerk

em molina consultancy firm

2015-6 - 2016-4 · 11 mos

* Oversee the operations of month over month tax return submission. * Audit information enclosed on tax returns and ensure that the information is accurate and precise. * Ensure that all deadlines are met in order to avoid penalties from late submission.

technical support representative

telus

2007-1 - 2007-7 · 7 mos

Assist customers on their query regarding the product we were supporting. Help them in troubleshooting their device and other technical queries they may have.

supervisor

teleperformance

2011-5 - 2015-6 · 4 yrs 2 mos

Oversee a team and make sure that they meet and exceed their metrics.

customer service representative

teleperformance

2010-12 - 2011-5 · 6 mos

Assist customers regarding their query and ensure that their query is resolved, as well as to gauge if there are pre-existing issues that I can resolve on my end.