Sam M

Responsible for complete on-site hiring, precisely US,EU & APAC! Weekly calls/status updates to the leadership. Working with Account Managers to discuss client requirements and help close them quickly. Keeping consultants engaged with their onboarding process, starting from interview scheduling to immigration paper works to onboarding. Handling the company's ATS, maintaining the database, rolling out the offer from ATS, etc. Creating Job Postings for new roles, for immigration purposes, etc. Providing training to new hires on the team. Reporting directly to the leadership (VP & CEO)

Responsibilities include all stages of the hiring process, sourcing, screening, interviewing, scheduling, feedback assessments, candidate tracking, documentation, salary offers and closing. Work with HR and hiring managers to prioritize hiring needs. Involved in the recruiting for Permanent, Contract to Hire and Contract Positions. Recruited various types of contractor’s terms or Tax – Terms such as W2, 1099 & Corp-to-Corp. Recruitment of US Citizens, GC’s, EAD's and H1B as per client’s job requirements. Posting various Jobs in Job Portals like (Dice, Monster) according to the Client’s needs. Expert in creating search strings and searching the suitable candidates using leading job sites likeMonster, Dice, Tech Fetch, Linkedin database. Sorting through hundreds of resumes to find just the right person. Negotiated compensation Maintain reports on submission for the requirements handled in a week Follow up with client/candidate post interview/offer Very good in understanding basic of the requirements Worked for direct client requirements and succeeded in Placements also.

• Coordination of the day to day operations for the Order Processing team • To support the Order Processing Supervisor to ensure that the team operates smoothly and minimize any issues that may occur. • Interacting with different departments within the company from Operations to Accounting and external contacts with Chamber of Commerce, Trade related business and contact with the customers regarding the order status. • Maintain the daily/weekly reports and to submit a productivity report at the end of the month • Helping with training • Handling complaints (from both staff and customers) • Ordering stock (where applicable) • Helping with promotional events • Reporting to senior level management

● Provided prompt and courteous customer service in a call center setting. ● Strive for one-call resolution of customer issues. ● Performed data entry documenting personal information. ● Answering calls and resolving customer requests, queries, and questions. ● Facilitated and expedited the escalation of customer service issues. ● Providing customers with product and service information .Increased the customer experience by providing information on new products, plans and services through up selling opportunities.

• Suggest, assist in identify, setting up sales strategy • Set up sales plan in order to archive sales target required by the company. • Detailing sales action plan to ensure that the target will be achieved on a monthly, quarterly and annual basis. • Support, motivate staff members to achieve individual and team targets • Supervise daily work of sales staff • Liaise closely with HR department in solving daily HR issues including discipline compliance, work attitude, etc ● Monitored daily sales, and done barging of subordinate agents’ calls. ● Facilitated and expedited the escalation of customer service issues. ● Set up targets for sales, and strived to achieve them. ● Increased the customer experience by providing information on new products, plans and services through up selling opportunities. ● Accepted assignments with an open, cooperative, positive and team-oriented attitude. ** I have received Client Appreciation , and was awarded Client Certificate For Outstanding Achievements Throughout The Year

● Responded to customer inquiries and requests and resolved issues efficiently and professionally. ● Provided effective and timely resolution of a range of customer inquiries. ● Strive for one-call resolution of customer issues. ● Performed data entry documenting personal information. ● Always strived to be within the allowed AHT (Average Handling Time) of 240 secs.