Samuel Ng

Responsible for developing sales strategies and business plans to develop and build new business opportunities in APAC. Managing existing customer sales accounts and its P&L, ensured customer satisfaction and provision of customized solutions. Managed to keep accounts in the green despite operating in a pandemic hit aviation industry.

Managed the transportation and operations for Key account customers Developed Transportation Concepts & Solutions for Customers’ logistics requirement Led the team of on-site representative covering 24/7 operation Fronted key account management activities such as QBR and KPI reviews

Managed the daily Ramp Operations and ensuring organisation and customers KPI are met. Ensuring efficient and effective allocation of resources such as manpower deployment and budget control. Managing and adapting the team to new developments and ensuring stakeholders requirements are met. Oversaw staff matters, including, staff coaching/mentoring, appraisal and discipline in operations.

Provided business development and sales support for GAI's Aviation vertical department, supporting key accounts for customers within the Aviation industry. Was responsible for the management and strengthening of portfolios with existing customers, include Account management duties such as monthly market and trade-lane profitability analysis, aiming to increase revenue and profit margins Drove continuous improvements in Account handling and Projects

Supported Commercial and Guest Relation activities

Served with the Naval Diving Unit as a Naval Diver as part of National Service.

Worked on projects involving streamlining AirAsia's work operations and optimising turnaround timings