Samuel Sánchez Hernández
Key Account Manager @ Nowports
About
Efficient and committed professional with more than 8 years of experience in the field of logistics and freight transport, 3PL, Pricing, quotes, customer service and maritime, air and land operations. Focused on building close relationships with suppliers and customers, fostering the quality and teamwork. I love working in a position that enables me to use my organizational skills, leadership and knowledge, knowing that customer satisfaction is the highest priority.
Mexico
Mexico City
Transportation/Trucking/Railroad
Satisfacción del cliente, Microsoft Outlook, Gestión de ventas, Centros de contacto, Administración logística, Capacidad de análisis, Analítica de datos, Resolución de problemas, Pensamiento crítico, Negociación, Microsoft Excel, Análisis de negocio, Desarrollo de cuentas clave, Servicio de atención al cliente
Experience
Key Account Manager
Nowports
Ciudad de México, México
Account Manager
Nowports
Ciudad de México, México
Customer Success Representative
Nowports
Ciudad de México, México
GLOBAL FORWARDING AGENT
C.H. Robinson
Ciudad de México, México
* In charge of the Coordination and monitoring of import and export operations at sea and on land. meeting the established KPIS of the company. * Service quality enforcement through customer service support getting new businesses because of good service * Collaborative land and ocean product development. * Rate review of our customers and implementation of these.
Customer Service Specialist
SENATOR INTERNATIONAL Logistics Ltd.
Ciudad de México, México
* Attention and follow-up with key customers for Mexico City Branch (air, sea and land) * Review of Tariffs and implementation of these. * Quotation processing, pricing. * Search for new suppliers * Report development with a high level of efficiency. * Monitoring the implementation of new business customers, achieving a cleaner operation. * Review and implementation of SOPs
Customer Relations Specialist
DHL Global Forwarding
Ciudad de México, México
* Support and follow-up with direct customers in the pharmaceutical sector (ABBOTT, BAXTER, DOW CHEMICAL, ETC.) and the automotive sector (GM, TMM, etc.) * Tariff review and implementation of these * Bookings, documentation and tracking of shipments FCL and LCL * Coordination of consolidation services by Veracruz and Manzanillo ports. * Follow-up in the implementation of new customers or new routes * Responsible for leading the operational meeting on a daily basis
Education
Universidad Tecnológica de México
FACS
Samuel Sánchez Hernández's Contact Information
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