samuel pelaquim

senior support analyst

About

Creative and resourceful, I have now been working with IT for almost a decade in an array of different functions, including development, support, database administration and analysis. Have worked in both small start-up companies and gigantic multi-national corporations. I can learn fast, am accustomed to change and can quickly adapt. I have also lived abroad for a little over two years now and am fluent in 3 languages (japanese, english and portuguese), going into four (spanish). Can do a little Esperanto, Quenya and Sindarin if the opportunity arises as well :)

Country

brazil

City

sao paulo

Industry

information technology and services

Skill

microsoft sql server, c#, javascript, sql, programming, web development, html, internal controls, systems analysis, jquery, desenvolvimento de sites, java, auditing, css, data modeling, php, microsoft visual studio, system architecture, relational databases, team management, internet information services, test manager, microsoft windows, sistemas operacionais, accounting, photoshop, corel draw, key performance indicators, software project management, physical data modeling, relational data modeling, team foundation server, internet explorer

Experience

senior support analyst

vendor frontline support engineer

microsoft

2015-3 - 2018-7 · 3 yrs 5 mos

* Customer service for the following Microsoft products: IIS, TFS, Visual Studio, .NET Framework, Office products and Internet Explorer * Proficient with the following debugging tools: Debug Diagnostics. Windows Sys Internals (Procmon, Prodump, Perfmon, Netmon, WinDBG), Fiddler, others. Code review * Dump Analysis * General windows and web applications troubleshooting

software engineer

gennium lab

2013-3 - 2014-8 · 1 yr 6 mos

* Customer support, project management, development, programming, troubleshooting, debugging and analysis; .NET Framework * C# * WPF * WCF * Azure Web Apps * IIS * PHP * MS SQL Server * MySQL * JavaScript * Unity

vendor premier field engineer

microsoft

2018-7 - Present · 8 yrs 3 mos

Working in technical advisory related to Microsoft technology based applications for some of the largest companies and public agencies in the country. Skills Developed: Sysinternals Tools, Windows SDK and WDK Debuggers, Dump analysis, IIS, ARR, Windows Internals, .NET Framework and CLR internals.

database audit analyst

exxonmobil

2010-5 - 2012-2 · 1 yr 10 mos

* Database audit log reports analysis * SQL commands and basic OS command knowledge, both Windows and Linux * Analysis of logs from MS SQL Server, Oracle, MySQL and Mainframe DB2 * Audit report reviewing process development

support analyst and software developer

fbits desenvolvimento de software

2012-2 - 2013-3 · 1 yr 2 mos

* Basically all the job of a support engineer including customer service, plus coding and analysis * Definition of requirements and creation of project documentation * Data model definition * C# code debugging and fixing * MS SQL Stored procedure debugging and fixing * Web and desktop development using C#, mostly MVC4, but also WCF * JavaScript and JS-based frameworks * Script and content management using Google Tag Manager * Stored procedure development