Samuel Lim

IT Support & Logistics Co-ordinator- End User Computing @ System Squared

About

I am a graduate from the University of New South Wales (UNSW) with a Bachelor’s degree in Computer Science, where I developed a strong foundation in software development, data structures, and systems design. Throughout my studies, I focused on practical, project-based learning that I believe strengthened both my problem solving and collaboration skills.I have completed a side project on a full-stack gym management web application, built using React, Express, Node.js, and Tailwind CSS. The project integrates user authentication, dynamic front-end interfaces, and a secure REST API showcasing my ability to design, develop, and deploy scalable solutions from start to finish.GitHub: https://github.com/SLIM212Personal Full Stack Web Application project hosted on Firebase: https://gym-web-app-project.web.app

Country

Australia

City

Sydney

Industry

Computer Software

Skill

Customer Service, Technical Support, Firebase, Cloud Firestore, Google Cloud Platform (GCP), TypeScript, Node.js, Express.js, Python (Programming Language), C (Programming Language), JavaScript, Shell Scripting, React.js

Experience

IT Support & Logistics Co-ordinator- End User Computing

System Squared

2026-3 - Present · 6 mos

Sydney, NSW

- Performing device imaging, configuration, and deployment for end-user devices including laptops, desktops, and Google Chromebook systems using Microsoft Intune. - Managing and resolving IT support tickets using service management platforms such as ServiceNow, coordinating device setup, deployment, and dispatch requests. - Conducting hardware testing, asset tagging, and inventory management while preparing devices for enterprise deployment and logistics distribution.

Technical Support Representative

KPay Group

2026-1 - 2026-3 · 3 mos

Sydney, NSW

- Provide remote and field IT support for clients, troubleshooting software, hardware, and network issues. - Update and maintain CRM systems accurately. - Respond to customer inquiries via email, chat, or phone. - Escalate critical or complex issues to the Engineering team. - Contribute to a support knowledge base with clear, helpful documentation. - Collaborate with Sales, Product, and Partnerships teams to improve user experience.

Information Technology Support Staff

Sydney Crystal Church

2024-1 - 2026-3 · 2 yrs 3 mos

Sydney, New South Wales, Australia

- Volunteering in church IT team for 2 years and counting. - Role includes taking care of technological needs for all church proceedings (Issue troubleshooting for Wi-Fi router, Microsoft office suite applications usage and all general Windows PC bugs.

Online Shopper

Woolworths Group

2023-11 - 2026-1 · 2 yrs 3 mos

Sydney, NSW

- Required resolving customer complaints and queries about online orders both online and in person which requires extensive customer service skills to satisfy customer needs and requirements. - Extensive customer support and communication skills were required.