samuel berridge

* Subject matter expert who supports the development, monitoring and maintenance of Payments, Reconciliations and Investment control teams * Interact with various stakeholders including Team Leaders, Account Directors, Servicing Investment teams and external clients using the appropriate communication styles * Create a culture of continuous improvement to support a more cost effective operation and the delivery of a first class service to our clients and customers within the regulated environment * Display a high degree of flexibility to learn new skills and develop revised processes to support the customer journey whilst mitigating risks to the business.

* Strong understanding and management of client expectations * Responsible for the development and training of new team members in the fast growing team keeping quality at a consistency expected from the business. * Accountable for managing the daily processes of the team when my team leader is absent. Ensuring all SLA's are met, correct sign-off for tasks is completed and taking escalated calls and resolving where required * Project lead in re-structuring the process of rolling a maturing investment into a new plan * Work closely with finance in reconciling each tranche of products and putting together accurate strike figures for the client to Hedge against. * Accountable as first point of contact for the team to accurately answer a large amount of new business queries, (verbal or email communications), from other departments, clients and customers * To represent Operations as the subject matter expect in the design and testing of a new system for new business investment applications. * Accountable for all finance related tasks in the team.

* Management and accountability for 10 direct reports and their indirect reports including ticket sales, financial return and financial outcomes in a high pressured environment * Responsible for financial predictions and consequential staffing levels * Accountable for revenue recovery strategies and budget management of all overheads including staff wages and event costing * Created an effective marketing plan, targeting students and developing strong relationships with societies in order to cement consistent revenue * Key role in implementing a focussed marketing plan, applying strategic sale tactics to increase ticket activity * Financially accountable for the cash float, monitoring any stock that was sold (programmes, t-shirts, tickets or upgrades)

Studied business and investments at the university for 10 days where we took part in daily lessons by the university lectures giving us an insight to the Chinese market. Furthermore I was also given the opportunity to assist in English lesson for the students. I was an ambassador for the university in everywhere we visited and travelled too.

* Successfully managed staff shifts, delivering excellent customer service, understanding and quantifying * Accountable for restaurant cash float and account balance * Accountable for management of stock levels, ordering and delivery of requisite quantities of victualling for both restaurant and bar

* Key support in the setting up and service of the day to day running of a branch * Gained a total understanding of the different investments available and methods of financing these investments in a secure and ethical way. * Understanding the rules and regulations that each bank employee must follow. * Participated in several client meetings, understanding the correct structure needed, formal conduct and discretion required in the Financial environment * Responsibility of understanding and knowing your products well and their appropriateness * Understanding the importance of Data Protection and discretion required to meet the level of service clients deserves.