Samson Bosi

Perform responsible professional/administrative work coordinating functions and executing tasks within Human Resources. • Provide administrative support in the preparation of correspondence, reports, schedules, confidential materials and various employee issues. • Operate payroll system and provide support and clarifications to employees when requested. • Produce salary certificates, control holidays, medical leaves, and attendance of every employee adjusting monthly wages accordingly. • Liaise with medical insurance companies and other HR providers under the supervision and guidance of HR Manager. • Arrange visas for employees according to legal regulations and company policies. • Manage company benefits (medical insurance, flight tickets if any, etc) and visas for employees. • Assist HR Manager with recruitment, interviewing, and selection processes and send appropriate correspondence to all applicants in a timely manner. • Prepare contracts and offer letters as per request of HR Manager. • Handle the execution of HR tasks providing administrative support to HR Manager. • Support the department managing the execution and follow up of training and development programs to ensure optimal company-wide performance. • Assist conducting surveys within employees and providing support for employees’ performance review. • Assist HR Manager in the development and maintenance of Personnel Policies and Procedures and new programs and services related to Human Resources. • Keep strict confidentiality in performing the duties and managing the information. • Maintain employee personnel filing (passport copy's, insurance, etc)

Deploy - Plans the distribution and allocation of resources to ensure that the area?s concerned processes and activity are completed within the time required for operations on shift Lead - Ensures safety of staff and guides them to work safely by providing support, direction , whilst being a role model for the desired safety behaviours and leading with safety - Organizes and supervises the work of a small team on the day of operations to ensure that work is completed efficiently and in compliance with procedures and service standards - Leads team of staff on the day of operations, who are undertaking related activities to handle in-coming and outgoing flights as allocated - Leads shift briefing of the team, at the start of shift, for the responsibilities on the day of operations, that staff are aware of what is expected of them in line with the SLAs - Provides performance feedback from the day of operations, of staff on shift to their respective line managers - Ensures that all equipment and devices allocated to the team are used and cared for appropriately Execute - Intervenes and takes immediate action when there is risk exposure, role models safe behaviours and follows up on corrective actions - Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment - Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures. - Ensures that staff grooming is aligned to dnata standards and requirements - Escalates issues to the Officers on shift to ensure that the proper corrective measures are followed up on - Assists in manual handling activities when required - Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes necessary steps in case of failure or breakdown - Maintains appropriate records and documentation for the shift in the assigned area

Always attentive to all customer requirements.                                                                                                                                      To maintain safety and care of the customers.  To satisfy the customer needs.  Handling customer’s complaints and ensuring a positive outcome which helps in the management. Supply information to the customer. Handling lost and found items. Assisting and keeping the guests luggage. Always maintaining the temperature of the stock room. Assisting customer on where to find his/her requirements Always showing good attitude to the customer while on duty and outside the premises