Samra Ejaz

Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution. Assessed team performance and provided constructive feedback, contributing to professional development and skill enhancement. Streamlined communication channels between project teams and external partners, improving coordination and project cohesiveness. Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently. Implemented agile project management methodologies, increasing team flexibility and improving product delivery times.

• Leading Operations of Umrah and Domestic Tours. • Strategic Planning: Develop strategic plans for Umrah and domestic tour operations, aligning with organizational goals and customer expectations. • Team Management: Lead and manage a team ensuring effective communication and collaboration. • Vendor Management: Establish and maintain vendor relationships, negotiating contracts and ensuring high-quality services for smooth and effective operations. • Customer services: Prioritize and uphold excellent customer service standards, addressing client inquiries, concerns, and requests promptly and professionally. • Sales and Marketing: Collaborate with marketing teams to develop promotional materials and strategies • Logistic Management: Manage logistical aspects of domestic tours, including transportation schedules, and hotel bookings. • Budget Management: work with budget constraints to plan cost-effective tours. • Negotiation with vendors to secure favorable rates for services • Risk Management: Develop and implement a crisis management plan to handle unexpected emergencies during Umrah and domestic tours. • Training and Development: provide product-related training and development opportunities for the team. • Regulatory compliance with regulations and requirements related to Umrah travel, ensuring that all aspects comply with relevant rules and standards. • Documentation & Reporting: Maintain accurate record of tour details, expenses, and client information and generate reports on tour performance and client satisfaction.

• Managed different training programs and workshops to help them increase the registration rate. • Prepare regular reports on expenses and office budgets. • Handle scheduling, record keeping, and reporting. • Ensure the school complies with relevant laws and regulations. • Hire, train, and advise staff.

Project management is the practice of applying processes and techniques to initiate, plan, manage, and deliver specific projects to achieve their goals on schedule and on budget. Project management personnel will typically utilize various methodologies and tools as part of the process. Project management involves the planning and organization of a company's resources to move a specific task, event, or duty toward completion. It can involve a one-time project or an ongoing activity, and resources managed include personnel, finances, technology, and intellectual property.