Sampson Amihere Anaman

Responsible for all technical solutions for the development of business processes for the practice. My primary role is to support and oversee Business Development/Processes i.e. (PR/Marketing/ Branding) and manage client relationship

Supported the daily operations of the Electronic Banking Department functions to ensure timely response and resolution of customer issues Responded to customers' inquiries and troubleshooted problems with the bank's electronic banking products and services. Worked with all basic features and facilities of the ATM system, station, and network. Resolved common ATM problems; and provided basic maintenance and upkeep. Implemented application tools for monitoring ATM activities, transactions, and peripheral equipment. Supported in integrating major interfaces to other financial applications. Proactively computed daily, weekly, monthly and annual ATM up times report to present to business for decision making. Contributed to and maintained system standards/ Generated process flows for procedure manual in the day-to-day operation of the department. Performed front and back end installation of ATMs as well as developed an efficient and effective MI framework in-country to support the business. Prepared key IT presentations to be presented to senior management within the country

Assist with the on boarding process for all employees and ensure that all documents are filled appropriately also ensure logistics are planned and received by new hire. Process all staff Claims, whiles ensuring adequate turnaround time. Was responsible for creating new staff details across the database and updating the HR Information Systems as per payroll updates. Provide administrative support for HR projects and ensure uniformity/ access to information across the business. Advice and assist direct report on issues pertaining to Vendor Management as well as assigning various service providers to new points off business. Provide administrative support for staff recruitment, HR departmental meetings and the development of initiatives. Ensure adequate support for all corporate HR functions. Periodically conduct an assessment to ensure that the filing system is up to date and in accordance with Key HR processes. Check and process all required staff data collection forms and ensure that accurate data is transferred to the relevant Management Information System. Produce statistics and exception reports as directed by the HR Manager

Monitor and report on the effectiveness and efficiency of information security controls and the compliance with information security policies. Manage the training centre as well as Supervise the e-learning Facilitators (2 posts) daily workload and work location on a daily basis. Maintain individual learning progress records for all learners as well as providing progression routes information. Support and promote the delivery of courses in the service. Conducting evaluations for courses as well as produce periodic reports and marketing. Taking enquiries by phone as well as providing information to the public and referred people Review all security policies and procedures on regular basis to ensure adherence. Perform basic maintenance of equipment as well as train end users on all aspects of computer usage, explaining technical or complicated computer instructions to novice users. Assist with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards guidelines. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Recommend and / or perform upgrades on systems to ensure longevity.