Sampada Shirali

Report on and ensure compliance of SLAs with a focus on continuous improvement and efficiency, handle escalations, lead a team of onshore and offshore Workday consultants. Collaborate with customer Product Owners to understand pipeline, forecast workload and draw up capacity plan. Support incidents, service requests and enhancements on Workday HCM processes, business impacts of new feature release, support go-live of new companies into Workday

Telecom | Global - Nov 2020 to Mar 2022 Role: Workday Benefits Implementation Lead Contribution and success: Design and implement benefits for UK, Germany and India. Project followed agile methodology principles Automotive online retailer | Europe - Oct 2021 to Jan 2022 Role: Workday Launch Absence and Time Tracking Implementation Lead Contribution and success: Lead Workday Launch project to deploy Absence and Time Tracking in 5 European countries (Germany, Poland, Czechia, Ukraine, Moldova) Electrical Engineering | Global - May 2020 to Oct 2020 Role: Workday Time and Absence AMS Consultant Contribution and success: Support customer’s HRIS team on Absence and Time Tracking queries, change requests and enhancements Healthcare | Global - Mar 2019 to Apr 2020 Role: Workday Absence Implementation Lead Contribution and success: Implemented Workday Absence across 18 countries in APAC

Healthcare | Global - May 2018 to Dec 2018 Role: Workday HCM Lead Contribution and success: Implemented Core HCM & Onboarding for 38 countries globally Airline Catering | Global - Feb 2018 to Jan 2019 Role: Support consultant Workday HCM Contribution and success: configuration and testing of HCM design in 40 countries

Role: Workday AMS Consultant Contribution and success: Support end user tickets and enhancements related to Core HCM, Absence, Benefits, Reporting and Translations as well as new feature release preparation.

Commodities Trading | Global Role: Workday AMS Consultant Contribution and success: Post go-live support to 40+ countries on incidents and service requests related to HCM, Compensation, Absence, Expense and Performance Management, End User training, prepare user guides, new feature release preparation Projects: new Absence Plans, roll-out Performance Management for new companies, roll-out expense management for new companies, implement compensation benchmarking

Insurance | France Role: Manual testing Contribution and success: Preparing and executing test scripts based on functional specifications, identifying defects in the application localized for France

Mar 2009 to Jun 2012 Role: Knowledge Management and pre-sales support for France Design Knowledge Management portal, socialize KM plan to Engagement and Project Managers, gather and sanitize proposals, credentials, deliverables which can be reused for future sales or delivery projects. This work was entirely done in French. Mar 2007 to Jun 2009 Role: Translation Translate functional and technical specifications from French to English and vice a versa