Sammi Powell

Promoted to the premier Alcon Surgical Advantage team due to high attention to detail and dedication to improving the process and experience for our most valued customers. Daily responsibilities include accurate order placement in SAP, timely and direct responses to customers through multiple channels, collaborating with other departments to complete corrective transactions, and creating process improvement initiatives. • Fully responsible for managing Northcentral portfolio that spends over $41M annually and maintaining 1 on 1 relationships with Alcon’s largest revenue customers through daily interactions • Support high-volume contact center through multiple channels (voice, email, fax, live chat, SMS, EDI) • Process pricing and contractual corrective transactions to ensure complete accuracy regarding Purchase Orders, shipping and billing • Consistently exceeds in all areas of KPI’s (99.8% order accuracy, Schedule Adherence, Evaluations, Total Interactions and Transactions) • Provide tracking information, billing statements, and product knowledge to customers by telephone and email correspondence • Responsible for sensitive accounts that require a high level of detail to guarantee on-time deliveries, correct invoicing, and complete delivery documents • Participate and attend various Employee Resource Group events to encourage and improve the community throughout Alcon

• Processed transactions by telephone from customers, including being a liaison between freight carriers and customers • Maintained knowledge of company products, company practices, and rapidly changing customer service processes • Managed and resolved inventory holds and order issues to maintain accuracy and efficiency for customers

• Completed training course and was trusted with full associate responsibilities in first group from training class. • Hired as a full-time associate after 3 months as a Contracted employee • Maintained solid performance as a Service Professional and trusted with guiding the following hiring class of Customer Care Associates through call monitoring and mentorship

Provided support for the Customs staff’s operational and management activities. Conducted U.S. and European Union tariff classification ruling reviews and analyses. Participated in a risk-based internal audit of the company’s U.S. trade compliance activities. Conducted free trade agreement opportunity analyses and helped develop associated business cases. Supported the development of a standardized process to extract requisite manufacturing data elements from the company’s ERP (SAP) system. Sammi Powell: supply chain, logistics, customs, SAP, entry level, trade compliance, global, transportation

Assisted customers in creating custom orders, facilitated the completion of orders, and remedied customer service issues. Full responsibility of managing, communicating, and executing donations and financial support to the local community.

Coordinated international household good shipments for military members and their families. Complete ownership of collecting government documents from international and domestic agents. Sammi Powell: supply chain, logistics, customs, SAP, entry level, trade compliance, global, transportation

Attended this University through a faculty-led University of Arkansas study abroad program