Samiul Alim

 Configured and installed multi-protocol network devices, including OLT, Mikrotik routers, PON and ONU systems, ensuring effective end-to-end communication.  Deployed, structured, and upskilled cross-functional technical teams to accelerate site readiness and connectivity activation.  Conduct regular site visits to ensure employee engagement, workforce motivation, and quality of service delivery.  Perform advanced fiber optic network troubleshooting including OTDR and power tests, splicing, and loss budgeting.  Engineered MIS data analysis reports and handled task closures for strict billing readiness and MR reconciliation.  Managed cross-functional workflows to ensure end-to-end SLA compliance and established rigorous escalation matrices.  Ensure preventive maintenance of all active and passive network components to reduce fault rates and enhance service reliability.  Coordinate complex site-access clearances with telco operators, government bodies, and corporate clients to eliminate deployment roadblocks and maintain strict timeline standards

 Monitored and maintained network performance, resolving complex issues and managing daily operations of LAN/WAN systems.  Configured multi-protocol network devices, including Mikrotik routers, PON, and ONU systems, ensuring effective end-to-end communication.  Designed and installed network infrastructure, performed lifecycle upgrades, and maintained system documentation.  Assisted in developing and monitoring network security procedures while managing inventories of equipment and supplies.  Collaborated with team members to install new data services and implement network performance improvements.

 Designed and implemented campus networking plans based on detailed surveys and gathered project data.  Installed and tested network devices, servers, and client systems while maintaining an inventory of equipment.  Responded to IT support requests, troubleshooting hardware, software, and network issues on-site or remotely.  Communicated with clients to diagnose and resolve their IT needs, providing customized solutions.  Ensured smooth operations through proactive technical support and reliable infrastructure setups.