Samir Bhatt

Head of Software Department @ Powercomputers

About

Technology professional with 8+ years of experience in enterprise software systems, technical operations, and client solution delivery. Currently leading software support and implementation activities for enterprise management systems used across 50+ healthcare organizations, 300+ VFD clients, and 200+ payroll system users. My work involves coordinating with development teams, managing system deployments, troubleshooting complex database issues, and ensuring reliable software performance for client organizations. I regularly collaborate with client stakeholders to understand operational needs, translate requirements into technical solutions, and guide successful system implementations. My experience also extends into supporting business development initiatives, presenting technical system capabilities to prospective clients, and assisting with successful client onboarding. Technically, I work with SQL Server, MySQL, and Node.js-based services, performing system diagnostics, database analysis, and troubleshooting complex operational issues across enterprise applications. Alongside my professional responsibilities, I am currently pursuing the OTHM Level 6 Diploma in Information Technology (RQF) and exploring emerging areas such as artificial intelligence, data-driven systems, and enterprise technology architecture. I am particularly interested in opportunities that sit at the intersection of technology operations, enterprise system implementation, and emerging technologies. Open to collaborating on enterprise technology, systems implementation, and AI-related projects.

Country

City

Tanzania

Industry

Information Technology & Services

Skill

SQL & Database Troubleshooting, Enterprise Software Implementation, SQL Server, System Integration, Technical Team Leadership, Client Stakeholder Management, MySQL, Software Deployment & Testing, SQL Query Troubleshooting, Data Annotation & Requirement Gathering, Ethical AI Practices (aspiring), AI Model Training (Learning), Team Leadership, Team Leadership & Management, Requirements Gathering, Data Management and Organization, Project Management, Problem-Solving, Analytical Thinking, and Bug Fixing, Strong Attention to Detail, Remote Work Collaboration

Experience

Head of Software Department

Powercomputers

2021-5 - Present · 5 yrs 5 mos

Dar es Salaam, Tanzania

Head of the Software Department responsible for client onboarding, deployment, support operations, and continuous improvement of enterprise management systems used across healthcare and business environments. • Lead deployment and operational support for enterprise systems used by 50+ healthcare organizations, 300+ VFD clients, and 200+ payroll system users. • Manage a 10-member technical support team responsible for troubleshooting, system onboarding, and user training across multiple client organizations. • Act as the primary liaison between development teams and client stakeholders to accelerate issue resolution and improve system reliability. • Support business development initiatives by presenting enterprise system solutions to prospective clients and assisting in converting leads into active system implementations. • Provide operational insights to development teams to support product improvements and digital transformation initiatives. • Work with SQL Server, MySQL, and Node.js service environments to investigate system issues, perform database diagnostics, and resolve complex operational problems.

Artificial Intelligence Learning & Development

Independent Learning / Professional Development

2023-3 - Present · 3 yrs 7 mos

Artificial intelligence professional development focused on understanding AI model training workflows, data annotation processes, and responsible AI practices. • Studying concepts related to machine learning pipelines, model training, and data preparation. • Learning practical aspects of data annotation, classification, and dataset preparation used in AI model development. • Exploring the role of human feedback in improving AI model performance. • Completing structured online coursework including Python programming for AI-related applications. • Continuously studying developments in AI systems, automation, and data-driven technologies.

Freelance Consultant | Flutter Developer & SEO Specialist

Vista Group Ltd (Vista Tech Ltd)

2020-2 - 2021-4 · 1 yr 3 mos

As a freelance consultant, I worked with a startup sister company to deliver two major projects: 1. E-commerce App (Flutter & WooCommerce) – Developed the frontend using Flutter and gained significant experience in SEO. I successfully optimised product listings, leading to top rankings on Google searches within a week. 2. Food Delivery and Tracking App (Flutter) – Focused on developing the frontend for a robust food delivery and tracking system, integrating features for smooth user experience, collaborated with backend developers working with Laravel. In addition to development, I led a team responsible for data entry and SEO optimisation, ensuring proper keyword integration to maximise the app’s online visibility. I also contributed to additional website projects and supervised the data entry process for SEO on the eCommerce platform. While the startup eventually closed, and the projects are no longer live, this role honed my skills in mobile app development, SEO optimisation, and team leadership.