Sami Almaghrabi

. Currently providing technical support in a user environment of more than 350 users. Skilled problem solver able to communicate with users at all levels of technical competence. Troubleshoot and document user assistance requests for desktop, laptop, mobile, network, and peripheral issues. work tasks: * Service request management * Assist local and remote employees with technical problems including Desktop \ Laptop \ Software, Hardware and Networking. * Maintaining devices and checking the condition on an ongoing basis. * Install firewall software and make sure it works well with devices connected to servers without problems. * Troubleshooting, diagnostic and solution capability. * Cisco, 3CX , IP phone - Fanvel X3, X5, X6U system configuration and troubleshooting. * responsible for receiving all the assets and the parts and add it into the system as purchase order ( PO) , counting the assets and the parts to buy a new orders * Printers installation , configuration and troubleshooting