samer behman

Supervising ICDL program taken by UNESCO organization in certificate centers

* a. Main duties. * Performing CSO daily tasks of technical issues using established performance tools procedures * Handling customer site technical and new installation visits as well. * Customer oriented able to well serve TE Data ADSL customers. * Perform Tasks and procedures related to systems updates for new customers Pending installation and old Customers. * Managing daily CPE stock report. * Configuring ADSL CPE and other configuration; wireless…etc., * Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems. * Updating existing tickets for CSO visitors (customers). * Reporting to CSO or visit senior. * Daily status reports * b. Other duties. * Beta testing for different CPE’s configuration application “motive” * GPON – ONT installation * Creating presentations and illustration for the team benefits * Developing and designing application to assist daily stock activates

* 1. Read and routes incoming mails on daily bases. * 2. Coordinate between his branch and all other (branches –departments) and Investigate new technical issues and find out available solutions. * 3. Follow up with all pending cases. * 4. Monitor all related administrative task including (inventory and CPE’s and branch requirements). * 5. To handle all incoming complains. * 6. Creating reports forms (Queue report, shift report, best agent). * 7. Prepare appraisal and send the result to supers and coordinate in PDR. * 8. To handle agents (swaps – permissions). * 9. Supports agents with handling in Queue during load. * 10. Coaching for his team. * 11. Retest the failure CPEs before refunding it. * 12. Have an eye on the visits agents serving from his CSO. * 13. Insure that all agents have all the possible availability to perform their tasks. * 14. Perform a formal documented evaluation “Mini-PDR” on monthly bases. * 15. Spotting the weakness and identify the needed training.

Working in private business

Strategic Management Leadership Organization Development Sales and Marketing Operations Management Information Technology Management Accounting Finance Entrepreneurship and Small Business Management