olga samarina

* Built complex customized ultra-luxury itineraries worldwide (to 500,000USD per trip), handled all vendor relations including disputes, collected overdue payments, proofread and translated documents, managed office appointments. * Was published in Travel Weekly national magazine in 2009

Implementation and support of a new online travel booking tool for the whole of Australian government; 6 months contract. Worked as part of a newly created team focused on implementing a new online travel booking engine for the Australian government, including end user coaching, running daily reports, systems troubleshooting and working through errors & feedback for software improvement (AeTM, AGM, Amadeus GDS & Open Profile Suite, AOT Hotels, Serko, Zeacom queues) Consistently exceeded contract KPIs/service level agreements with a team average of 95% Suggested display improvements that reduced the number of queries by estimated 15%; offered a long-term contract extension

Successfully implemented and managed a new CRM system (TRAMS Clientbase+) thus improving the company’s data maintenance and paperwork processing

* Platinum & Centurion Tour/Cruise/Air/Car/Hotel/Lifestyle reservations and customer service counselor. * Consistently met and exceeded all KPIs: sales and customer service satisfaction. Member of RTF Club with 9+ months of 100% client surveys rated 9/10 out of 10. * Successfully transitioned from high-traffic face-to-face storefront environment to a new work-at-home all-virtual business model in 2013 to manage my own established VIP client portfolio * Gained high level of industry expertise using personal resources in addition to company-led training, averaging over 35 product inspections/famils and 50+ industry events and supplier road shows each, as well as as extensive personal travel (almost 80 countries as of 2018) * Member of Next Generation Travel Advisory board

Account management and development (premium Centurion card portfolio).