Samar Alosaimi

• Led 8+ risk-based audits across IT, operations, and finance, identifying critical risks and control gaps. • Delivered 20% operational efficiency improvement through targeted control enhancements. • Facilitated cross-disciplinary collaboration to accelerate remediation and improve audit insights for management decision-making.

• Ensured 95% SLA compliance in billing operations, significantly enhancing operational efficiency. • Reduced billing discrepancies by 20%, contributing to improved accuracy in financial reporting. • Accelerated complaint resolution by 25% through refined escalation protocols, strengthening revenue assurance. • Led cross-functional initiatives to enhance data integrity and ensure compliance with billing policies.

• Supported the selection of ERP systems, aligning vendor capabilities with business needs. • Enhanced coordination among multiple teams, leading to improved project documentation. • Contributed to reducing implementation costs by 15%, optimizing resource allocation.

• Provided comprehensive system support following the merger between Samba Financial Group and The Saudi National Bank. • Collaborated with cross-functional teams to ensure seamless integration of systems and processes. • Maintained high standards of service delivery while adapting to new operational frameworks.

• Managed system support operations to ensure 24/7 availability for Phone Banking services. • Collaborated with vendors to integrate new technologies, ensuring timely and budget-compliant project delivery. • Enhanced system performance by administering security measures and addressing IT issues. • Maintained network security and operational availability through Active Directory and firewall management. • Increased issue resolution efficiency, strengthening system controls in a high-demand banking environment.