Samanthi de Silva

• Achieved 90% of revenue targets & reduced financial losses by 50% in the first year • Transformed multiple hospital units into EBITDA-positive facilities within two years • Increased ER admission conversions by 4% and critical care occupancy by 25% • Reduced manpower costs & enhanced cash flow through optimized inventory management • Improved Net Promoter Score (NPS) via digital innovations & service redesign

• Achieved financial budget targets annually since 2018 • Expanded OPD volume by 15% YOY through specialized clinics & service expansions • Increased discharge efficiency to >95% within one hour post-intimation • Spearheaded the launch of Centers of Excellence (Urology, Cancer, IVF, Diabetes) • Led hospital digitization for seamless performance tracking & service delivery

• Maintained high clinical performance & accreditation standards • Led clinical governance, risk mitigation, & quality assurance • Supervised selection, credentialing, & performance evaluation of clinical staff • Established and nurtured relationships with clinicians and regulatory bodies

• Directed daily operations, financial planning, & hospital service excellence • Implemented strategic growth plans that enhanced revenue & patient satisfaction CORE EXPERTISE • Driving clinical performance through process improvement, development and implementation of policies, protocols and training of staff • Quality improvement and process reengineering in healthcare settings • Health Strategy, vision, mission and operational planning • P&L, budgeting and cost management • Change management, new business initiation, and organizational change • Strong networking, stakeholder management, community engagement, public speaking and facilitation skills • Contract negotiation and strategic alliance skills • Establishing and managing new revenue generating business opportunities • Recruiting, coaching, mentoring, leading and managing operations teams

As the GM/ Head of Medical Services, I am responsible for day to day operations of the Wattala hospital and take responsibility for growing revenue and the cost budget for the year. In addition, being the Head of Medical Services, it is my role to ensure the quality provision of medical services and non medical services in a cost effective and efficient manner to our customers. The GM is responsible for the ongoing development of Hemas Hospital Wattala and its operational and financial performance, customer service standards in accordance with the Philosophy, Vision and Values of the Hospital.

As the Head of Medical Services, I was responsible for the overall clinical performance of the 100 bed multi specialty hospital with my primary focus on medical and paramedical services.

• Led the planning and establishment of Sri Lanka’s first Diabetes Centre with a dedicated Foot Care Clinic for diabetic patients. • Developed comprehensive patient management & care programs