Samantha Rama, MBA

Creating a well-designed presentation of recommended consumable and HBC products to Special Market accounts. Work with clients on approved funding for planogram resets. Prepare quarterly business reports for manufacturer clients. Work on the e-commerce business, working to set retail stores up on .com, process includes communication with client, account, and 3rd party e-commerce. Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Completed new item form (set up documents) for numerous accounts. Oversaw completed sales report by manually pulling data, creating excel spreadsheet of historical data, pivot tables and commission reports, Worked on tight deadlines across all tasks while preparing sample kits of innovation items, seasonal, and meeting samples, Responded to customer requests for products, services and company information, Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Constructed plans for re-merchandising store for seasonal and top trending products, Reconciled tills and balance store funds, Completed projects in accordance with headquarters including but not limited to store demonstrations, removing expired products and store promotions, Provided information to customers by reviewing orders and educating about basic care of equipment.

Reported on defect injection and conducted targeted audits to drive a lower injection rate, Daily audits resulted in a 63% reduction in injected defects over a three-month period, Controlled the volume goals of three departments; inbound, outbound and the quality inventory, Conducted interviews for tier three associates, Engaged a team of 150+ associates through Amazon's 14 leadership principles to meet performance goals.

Interned for Future World West Imagination, Sorted and organized materials such as physical files, tracking spreadsheets and reports, Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks, Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.

I assisted the New York Football Giants in their Draft Day Parties. I was managed crowd control for the autograph section, insuring the event was running smoothly and on time.

Oversaw Students Today Alumni Tomorrow/Senior Class Gift Committee, Arranged events across campus to raise donations for the senior class gift, Promoted awareness for graduating seniors to join the alumni network.

Sisterhood Chair, Historian Chair, Alumni Chair, Held weekly meetings with Panhellenic Reps to host events, Restructured formal recruitment for all national sororities on Montclair's campus, Added a national philanthropy to Montclair's Collegiate Panhellenic Conference, Organized a 25th year anniversary affair for over 400 guests.

Led a small team to maintain customer experience during Super Bowl, Time managed events, timelines, checklists, and contacts, Assembled tents and activity stand for pre-game events, Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.

Learned and applied leadership skills through Organizational Leadership Managed procedures of opening food court each day Was responsible for handling a drawer during cashier shifts

Sister of National Sorority Sigma Delta Tau Initiated Spring 2012 Sigma Delta Tau Panhellenic Delegate January 2014- January 2015 Collegiate Panhellenic Council President January 2014 - January 2015 Order of Omega, Secretary Spring 2014-Spring 2015 Red Hawk Pride Society, Founder - Fall 2014 Senior Class Gift Committee - Spring 2015 Students Today Alumni Tomorrow (STAT): Montclair's Alumni Committee - Spring 2015 Management Club, Treasurer Fall 2013 - Spring 2014 Related courses include International Tourism, Operational Analysis, Finance Capital Budgeting