samantha metoyer

Was responsible for navigating the treatment/service needs of the caller or patient and assisted with: setting appointments, rescheduling and or referring them to internal or external resources and professionals. Seek and maintained efficiencies for Aspen Pointe patient’s access processes and developed and maintained strong internal and external working relationships

* Entered Nurse Note times into database * Verified Nurse Notes entered by other employees * Created New Patient folders * Assisted in scanning and uploading of documents in database * Maintained confidentiality with all nurse and patient information * Tracked hours completed by nurses by making customer care calls to families

* Was responsible for opening office, checking voicemails, and basic office duties * Greeted all clients coming in, handled incoming and outgoing calls as needed * Handled money, checks, money orders and responsible for maintaining balance books * Trained on Quickbooks and other programs as needed to complete job duties * Completed data entry and checks for different client files for accounting and organizing all files * Put together client files as needed * Filed tax forms for some client accounts