Samantha M

Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration. Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines. Developed positive working relationships with stakeholders to effectively coordinate work activities. Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.

Company Overview: A trusted professional beauty and skincare consultation, massage therapy, facial cleansing, mole and wart removal service provider - My responsibilities as Sales and Customer Service Manager includes: - Managing branch sales - Handling customer feedback, appointments and requests - Handling and providing solutions to customer's needs and requirements - A trusted professional beauty and skincare consultation, massage therapy, facial cleansing, mole and wart removal service provider

Working closely with Architects, Developers, Main Contractors, Engineers and distributors, I was tasked to handle as the following: - Handling sales enquiries, preparation of sales quotations and project specifications - Organizing and coordinating logistics of products - Resolving complaints and customer care - Establish, develop and maintain rapport with existing and potential clients and industry professionals - Traveling outstation to meet clients and resolve any complaints that arise

As a Senior Marketing Executive, I collaborate extensively with stakeholders in Peninsular Malaysia's construction sector - My role involved promoting Swissma's roofing and wall cladding solutions, providing tailored proposals, and driving business development efforts - I excel in cultivating new client relationships, expanding market presence and positioning Swissma as the preferred choice for construction projects - Other duties and responsibilities include: - Conducting daily sales routine, organize sales visits, attending to enquiries/complaints, offering advice, demonstrating and presenting products to Real estate Developers, Architects, Main Contractors, Engineers and Quantity surveyors - Establish, develop and maintain contact with existing and potential clients and industry professionals - Attending construction industry conferences to introduce and promote Swissma's line of products and to build and maintain rapport with existing and new clients - Preparation of quotations, price negotiations and communication among internal and external parties - Arranging and coordinating with roofing applicators and clients for logistics and installation of Swissma's products

My scope of work in this company mainly focuses on sales and marketing - Working closely with our clients for preparation of proposal, specifications and quotations of projects in the northern region - I was in charge of the flow of marketing from pre-sales presentation to proposal presentations and submissions - I was also in charge of provisioning professional response to waterproofing queries and requirements to all projects - We work hand in hand with our colleagues to resolve problems and technical issues as they arise - Other duties and responsibilities include: - Compiling and preparing sales reports for Sales & Marketing Managers - Working closely with Developers, Architects, Quantity Surveyors, Engineers and Main Contractors on product queries, pricing and proposals - Providing product support and application training - Taking leadership roles and implementing new strategies and tactics to generate higher revenue and achieve sales goals

During my service with the bank, my responsibilities were to advise bank customers on the latest financial products and their financial status - Working in a team, duties included handling customer enquiries and offering solutions to assist them with their financial commitments - During this period, I was able to build up my skills and confidence in conducting telemarketing and handling challenging prospects