Samantha Fitzhenry

Portraits, Weddings, Events and Edits

• Research involving probate docs, PLAT maps, Oil & Gas ownership • Certified Notary • Salesforce savvy • Merriment curator

• Contact insurance providers to confirm patient benefits • Compare prior benefits with any changed information and inquire with provider • Provide completed note for physician to compare the best options for their patient • Knowledgeable on AOB, Buy and Bill, Pharmacy, Medicare and Medicaid

• Assist customer through the process of refinancing their home • Work with underwriters to obtain requirements needed to clear loan • Communicate clearly with borrowers to obtain correct documentation needed • Work with loan officers to keep them up-to-date on status of loan • Member of the Living Well group which planned healthy activities for employees • Member of Quest Council which planned stress busters for employees monthly

• Promoted from Processor to Team Lead to Processing Floor Trainer • Conduct conference calls between borrowers and creditors to confirm account status • Update credit reports for the underwriting process • Communicate with borrowers and loan officers to further the completion of a mortgage • Evaluate employees monthly based on production and quality of work • Help others efficiently utilize their time, improve production and reach new goals • Check completed work for quality assurance and billing errors • Handle escalated calls • Train new employees and evaluate their skills before assigning them to their teams

• Pick up orders • Assist wait staff • Train incoming employees • Communicate multiple orders at once while staying organized during high traffic times

Minored in English Writing.