samantha dean

* Maintained over 10,000 third party Seller relationships and accounts. * Supported Sellers across a 5+ million person user base on Bluehost, HostGator, Constant Contact and MOJO Marketplace. * Created a smooth on-boarding process for all new Marketplace Sellers. * Conducted market and competitor research to improve our products and feature offering. * Managed diverse, concurrent projects while maintaining communication across the organization. * Executed new initiatives that improved Seller experience and increased overall business. * Provided prompt and efficient service to Seller community, including appropriate escalation of issues. * Collaborated with design and engineering teams. * Worked directly with legal and accounting teams on Seller payouts and T & C. * Traveled nationally and internationally for WordCamps and trainings.

* Negotiated Insurance Contracts. * Implemented a digital management software program to streamline the organization and increase productivity. * Case presentation with a high acceptance rate. * Modified the schedule to ensure workflow efficiency and profitability. * Managed the interviewing, hiring, training, and performance evaluations.

* Participated in the development of business strategy. * Handled marketing plans that increased patient retention and referrals. * Developed procedures and training materials to ensure staff expectations were clear in regards * to performance and processes. * Maintained over 3,000 patient relationships. * Consulted with Doctor during office buildout and sourcing of contractors.

* Customized and presented personal treatment plans. * Ordered and monitored dental inventory while keeping expenses down. * Educated and counseled over 1,000 patients. * Maintained accurate records of patient care, condition, progress and concerns. * Built a loyal patient following, frequently requested by patients as their assistant.