samantha cathcart

* Also worked here prior to this from 4-2002 to 12-31-2005 as the Front Desk Receptionist * Answered phone and routed calls to appropriate extensions * Provided general information/brochures about the facility to potential residents and their families. * Addressed and greeted vendors, visitors, residents and their family when entering the building. * Sorted and distributed mail. Kept accurate account balances of petty cash and cashing of resident's checks. * Documented all received medications for residents in log book and distributed to appropriate nurses. * Maintained a log book of all deliveries and promptly called residents for pick up. * Prepared letters and documents for Administrative staff as needed.

* Answered phones and routed calls to appropriate extensions for 9 physicians. * Checked in all patients promptly and directed them to payment area. * Scheduled appointments, verified insurance, obtained referrals and maintained patient demographics. * In charge of printed schedules and charge tickets for all 9 doctors and their nurses. * Retrieved and delegated all incoming hospital calls and consultations

* This company merged with Houston Methodist in April of 2012 (still presently working with this company) * Ensured timely and accurate billing all office and hospital charges and procedures for physician and nurse practitioner of <$250K in monthly revenue while simultaneously resolving claim submission issues. * Resolved previously denied claims of <$200K to >$10K within 45-90 days. * Post payments and adjustments to all patient accounts meticulously and in record time. * Generated invoices for patient due balances monthly and implemented payment plans. * Settled patient complaints, disputes and concerns with insurances.

* Completed light and heavy cleaning duties within an assigned rotation schedule * Established relationships with gym members by providing top-notch customer service. * Ensured daily tasks and projects did not interrupt or interfere with members Lifetime experience. * Consistently kept locker rooms/restrooms stocked. * Checked in and greeted all members upon entering the facility

* Answer and screen all incoming calls and expedite them to their appropriate destinations. * Input new admissions, room changes and discharges daily. * Acknowledge all visitors, family members and vendors with a warm greeting. * Provide facility brochures and tours for inquiring families.

* Orchestrated and participated in ongoing activities to include: dances, musical concerts, exercise, sing a longs, bingo tournaments, birthday parties, field trips, arts & craft and etc. * Evaluated each resident's needs and put together a personalized activity just for them. * Maintained a daily activity log for each individual resident. * Announced and posted monthly calendars throughout the building and in each resident's room.

* Billed all office, hospital, procedures and sleep study charges for 4 physicians with monthly revenue of <$400K. * Resolved previously denied billing disputes from <$30K to >$11K in 60 days. * Posted all incoming account receivables and adjustments to appropriate accounts accurately and in a timely fashion. Handled all billing complaints of patients expeditiously. * Researched delinquent accounts to provide payment plans or set up for collections. * Verified insurance, obtained referrals and inpatient precertification as needed. * Maintained patient files and demographics for accurate billing and sending of invoices. * Coordinated, overseen and delegated all incoming inpatient consultations and hospital calls. Kept accurate and current consultation list readily available. * Responsible for weekly deposits. Relieved check-in and check-out. Trained all new employees. * Orchestrated assigned kitchen-duty teams for weekly tidiness of break room.

* Bill all office and hospital charges and procedures for two pulmonary physicians of <$150K in monthly revenue. * Resolve previously denied billing disputes from $10K to >$1K. * Maintain monthly target goals on new issues while resolving old disputes. Multitask and maintain heavy interactions with physicians, coworkers, insurance companies and patients. * Acquire and maintain patient's demographics and referrals. * Contributes to team effort to ensure patient/office flow as needed while coordinating with internal groups to resolve issues.

Learn Medical Terminology and how to bill insurance companies. Activities and Societies: N/A

Learned Business Law, how to operate a lawyer's office by typing documents, answering phones and speaking with insurance companies if clients were in a car accident. Activities and Societies: N/A

Took the advanced courses for college, secretary of my class for three years in a row, I was involved in the music band for football and basketball games, I was active and competitive in the marching band as well as the orchestra band. I competed yearly from kids all over the state of IN by performing solos, duets and as a complete band. Activities and Societies: Orchestra/Concert Band, Marching Band, Office Executive of America Club, Class Secretary and Spanish Club

Orchestrated and participated in ongoing activities to include: dances, musical concerts, and exercise, sing a longs, bingo tournaments, birthday parties, field trips, arts & craft and etc. * Evaluated each resident's needs and put together a personalized activity just for them. * Maintained a daily activity log for each individual resident. * Announced and posted monthly calendars throughout the building and in each resident's room Directed the online class forum by being in charge of questions, concerns and the next assignment to be completed. Received the highest score in TX that graduated with my class. Activities and Societies: Activity Director's Club