Samantha Baldock

I handle all new business leads and referrals from Commercial (SME and Enterprise), Insurance and Blue light market and our partner resellers. I deal with clients and insurers and business partners directly to hold their hands throughout the decision making process (sales end to end) ensuring full customer journey and satisfaction is met and then on-going training after the lead is closed. Alongside new business my role is also heavily focused on account management where I handle customers queries, training and upselling of hardware and software benefits to secure added ARPU. I work closely alongside our wider business and decision makers to make sure the client journey is smooth throughout.

This role is day-to-day supporting customers alongside FCA guidelines with general queries, changes, sales, and information on motor and home insurance policies, making sure customers are treated fairly, with respect and that their needs are met, and supporting others on my team with their respective roles. This role is both online and telephone-based. During my time at esure I have been a part of rolling out and testing new work based social media platforms and helping new recruits during their training.

I have worked for McDonald's since I was 16 both part-time during my education at college and University as well as full-time when I took time out of studying in London and Manchester. The job has given me Customer service skills to deal with people from all different walks of life. McDonald's has given me extensive training in Customer Service, Health and Safety and Food Safety and has given me the opportunity to be promoted. Being a Crew Trainer as well as on the promotion to Area Leader has helped me to develop my leadership skills by making me responsible for training crew members and tracking their progress. The promotion has also given me responsibility for running and organizing the shifts making key decisions of the day-to-day running of my store. Overall the job has shown me that I am a very hard worker, key player and respected by my peers and management as they have pushed me towards taking promotions.

I am a student ambassador at Manchester Metropolitan University, which gives me the opportunity to work at open days and represent my course. This job has helped me deal with being under pressure and having to improvise in testing positions especially when dealing with challenging guests