samantha allen

General tasks that I was responsible for included handling letters and phone calls about a huge range of different conditions, typing letters and reports from dictation, copying of records, filing, invoicing Solicitors etc. for GPs time in preparing reports and providing complete administrative support to the doctors. This was a responsible role, as I dealt with patients and their relatives who were worried or upset about their illness. There was significant contact with patients, GPs and other healthcare staff across all levels. This role was constantly varying and at times stressful, which I believe I handled with confidence.

I provided a full range of administration and project support to a small machine guarding company. My main duties included processing of orders from quote through to work completion, ensuring that the necessary materials were ordered, booking engineer's time, hotels, managing work flow and budget. I provided full customer service support to all customers whether order is for 1 piece or for a few weeks installation.

* This role was a newly created position in a company with rapid growth. The Customer Service team had no Manager and were lacking direction and motivation. I managed a team of originally 3 people, which, through recruitment by me, expanded to 7. My main duties included: * Creation of objectives and measurables, for the Customer Service Team * Review of current processes within the team, identifying gaps and recommending improvement measures. * Recruitment within the Customer Service Team, which has now been completed. * Creation of new processes and procedures. * Management of Sickness, Annual leave, Operational Resource levels. * Performance and Development: include motivation, recognition.

To provide Sales support to Account Executives, Account Managers, and the Regional Sales Managers based in Birmingham and Manchester (20 personnel in all). Basic duties included the processing of orders; dealing with customer queries (including billing etc). Other duties included looking after the office in Birmingham and staff within it, which involved everything from ordering water to fixing the PC-s. I created a database to enable Sales Support Co-ordinators based at other sites, to record and track orders through the Order Processing system.

I am a passionate Account Manager who partners with and ensures the long-term success of our clients. I am responsible for developing long-term relationships with our portfolio of clients, connecting with key business executives and stakeholders. Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Dealing with permanent, long term and short term contracts.

I joined Airwave as a Customer PEW Officer within the new Customer PEW Team. Main duties included raising cases on in-house database system, gaining authority from customers for work to commence and answering any technical questions that may arise. After 6 months within Customer PEW I moved to the newly created position of the Customer PEW manager, creating a complete brand new team with new processes and targets. I turned Customer PEW from being one of the most poorly performing teams within the business into a team that continues to match and exceed targets set for them. I then became seconded into the position of Customer Services Helpdesk manager. The role became permanent in September 2005, managing over 12 staff, including the Customer PEW team. Due to restructuring I became the Service Desk Control Manager. This was again a completely new team, with 5 direct reports, due to expand over the next 12 months.