Sam W.

- Kept supply and demand balance by conducted weekly review forecast plans with stakeholder (McDonald’s SC Team). - Directed team’s planning and procurement of materials, scheduled, and coordinated logistics to assure supply. - Influenced supply chain management decisions, advising on procurement, logistics and storage by shared inputs in S&OE meeting. - Fostered relationships with suppliers to secure purchasing commitments and reduce risks. - Saved expenses in operating costs by ensuring working capital at a healthy level. - Aligned supply chain plans with operational targets and strategic goals to deliver optimal customer, profit, and production results. - Oversaw distribution network by supervising purchasing, product orders, logistics details, customer care, quality of end products, compliance, and warehouse inventory tracking. - Conducted business contingency plan and crisis management activities in compliance with internal logistics standards. - Boosted teams’ KPI and continuous improvement strategies to enhance logistical operations and meet supply chain needs. - Motivated team members to accomplish distribution performance goals and achieve inventory objectives. - Supported company's business strategy by developing and managing global supply base contributing to growth.

- Reviewed and planned for the stock replenishment – duty free and duty paid market. - Monitored inventory transactions at warehouse facilities and assessed receiving, storage and shipping integrity, verifying 3PL operations complied with company standards. - Tracked product inbound and outbound flow from pick-up to delivery, checking 3PL task completion timelines against set milestones for performance review. - Investigated late delivery reports by following shipping routes from pick-up to delivery to spot problems and verify customer claims. - Generated reports displaying supply chain data to help management with revenue forecasting, monthly inventory checking and reconciliation. Maintained internal and external stakeholders’ performance by leading and reviewing KPI in S&OP and 3PL operations meeting. - Wrote and updated standard operating procedures for logistics operations, maintaining quality of service and positive brand image. - Reviewed and enhanced item master data in JDE system to identify, challenge and correct potential issues and highlight possible trends requiring further investigation. - Monitored, checked, and reconciled the inventory to ensure there was no gap. - Enrolled system enhancements for strengthening the report data process flow.

- Supervised all the logistics and distribution network of the company. - Ensured the delivery process is under compliance of Logistics Competence Center (LCC) – Asian Pacific Market Unit standard and quality. - Monitored and consulted storage utilization in order to have optimal inventory level. - Assessed shipping operations and identified complex logistics issues, reporting to management to facilitate quick resolutions, and proposed contingency plan. - Restructured warehouse for LCC licensing. - Consulted and trained the 3PL team for Regional Distribution Center (RDC) setup. - Managed and examined performance of executives to provide guidance for areas requiring improvement. - Implemented training and development program for new employees to successfully exceed retention targets. - Trained and mentored new staff in administrative, logistics and shipping operations, maintaining operating standards.

- Negotiated with contractors and vendors to provide cost friendly purchase quotations. - Handled in and out-bound shipments inclusive DG cargo. - Strategic negotiated with vendors to lower the cost for project tendering. - Refined and improved product transport and storage processes. - Identified savings by removing unnecessary steps in logistics process. - Negotiated rates and contracts with transportation and logistics providers with favorable outcomes. - Monitored and requested cycle counts, ensuring up-to-date picture of inventory levels.

- Managed over 3rd party suppliers, ensuring suppliers met all SLAs outlined in supply contract. - Monitored customer delivery times and updated customers on potential delays. - Managed inventory flow movements for internal warehouse, as well as monitor the inventory at 3PL warehouse. - Generated customer quotes and invoices using SQL. - Managed first-line customer support, including managing queries, complaints and processing returns of defective products. - Assisted Supply Chain Manager with distribution forecasting, analyzing distribution database. - Performed billing and inventory checking and reconciliation.