Sam Wong

Company Culture Building • Built a cohesive team from scratch, achieving an employee retention rate of over 90%. • Encouraged open communication, ensuring high levels of employee satisfaction and belonging. • Fostered a culture centered on collaboration and proactive communication, creating a positive work environment. • Developed efficient systems to streamline internal workflows and boost productivity. Operational Management • Designed and implemented Standard Operating Procedures (SOPs) for daily operations. • Managed scheduling, staffing, and maintenance of facilities to ensure smooth operations. • Oversaw inventory management to support stable business operations. Cross-Department Coordination • Led coordination across 5 departments, setting and adjusting strategic development goals. • Established KPIs for each department, continuously monitoring and refining targets. • Collaborated with department heads to define the company’s long-term direction. Human Resources Management • Established comprehensive employee guidelines, standardizing HR processes. • Recruited new talent through multiple channels, handling onboarding and offboarding processes. • Organizing regular team-building activities to enhance cohesion. • Managed payroll, taxation, MPF, and insurance matters. Employee Training • Provided personalized training based on individual strengths, assigning staff to suitable roles. • Organized workshops and seminars to enhance both individual and company-wide competitiveness. • Guided employees to improve performance and work efficiency. Marketing & Promotion • Innovatively promoted the brand via various social media platforms, increasing brand visibility. • Produced over 30 videos and 150 posts, attracting over 10,000 followers. • Organized regular customer engagement events, achieving annual revenue growth exceeding 20%. • Partnered with multiple Airsoft retailers in HK , establishing a membership system to enhance customer loyalty.

• Led a team of 5 members responsible for maintaining and monitoring water supply facilities across various districts in the New Territories, as assigned by the Water Supplies Department. • Planned and organized monthly work schedules based on directives from the Water Supplies Department Officer, including leak detection, emergency repair arrangements, and periodic inspection of district main water meters. • Acted as the main point of contact with Water Supplies Department officials to gather detailed work instructions and requirements. • Managed the team’s daily work schedule, optimizing routes and staff deployment to ensure efficient completion of routine tasks and emergency maintenance. • Prepared and submitted comprehensive work reports for all completed tasks.

Wai On Services Limited is an IT Professional Services provider and consultancy specializes in designing and implementing Microsoft cloud solutions, IT solutions and infrastructure, IT outsourcing services (ITO), Business Process Outsourcing (BPO) and IT trainings services. Wai On gave me the opportunity to manage full-cycles recruitment for internal IT recruitment,BPO (Business Process Outsourcing) and ITO (Information Technology Outsourcing); And handle over 150 outsourced staffs’ related administration work such as candidate’s information, contract, compensation & benefit and payroll. Company:Partner Jardine OneSolution, ServiceOne Getronics Company:Clients – China Construction Bank (Asia), The Link, MTR, Allianz Global Investors, Bank of Communication, Crown Worldwide Group etc. Outsourced Staff’s related platform • Java Programmer (P, SP, AP, SA, SSA) in Banking and Commercial • .NET Programmer (P, SP, AP) in Banking and Commercial • DBA and Data Center Operator in Commercial • Deskside Support in Banking and Commercial • On Site Engineer in Commercial • System Administrator in Banking and Commercial • Network Support in Banking and Commercial • Business Analyst in Banking • Helpdesk Support in Banking • IT Admin and UAT Testers in Banking and Commercial • Delivery drivers and team in Commercial