Sam HAMZAWY, PhD

- Applied Solar Energy Researcher , Renewables Energy, Solar Radiation Analysis, and PV system, BESS, PV design, and reliability assessment. - PV Project Management. - PV & BESS Solutions - Technical Reporting & Training Delivery.

- Responsible for pre-sales sales & technical trainings and support of PV Inverter, BESS PCS, and BESS products. - Led pre-sales technical and commercial solutions for PV inverters, BESS, and hybrid systems across residential, C&I, and small utility-scale projects, supporting revenue growth and deal conversion. - Provide bidding support on large-scale PV, BESS, and hybrid projects, technical solution proposals based on available products, technical documents, bidding documents, etc. - Enabled distributors, EPCs, and installers through sales & technical training, roadshows, solution workshops, and value-based product positioning. - Provide timely and excellent customer support, and maintain strong relationships with current and potential customers. - Served as the key technical and commercial interface for key accounts and onsite escalations, ensuring timely resolution, warranty coordination, and long-term customer relationships. - Prepare and review technical related documents, and support commercial team on relevant document review & Participate in technical marketing activities and present Sungrow technologies and solutions to the market. - Sungrow Representative in the Project MATCH between UNSW (representing AEMO & ARENA) and Sungrow represented in myself.

Project MATCH aims to establish tools to understand how the distributed energy resources (DER) performs in the field during power system disturbances, i.e. the solar inverter compliance with 2020 Standards of newly installed solar systems. Australia is leading the world in DER installations, particularly rooftop solar. The Project Match aimed to investigate and put in place the measures required to operate safe and reliable power system with high levels of DER, which can be achieved by checking and analyzing the installation and compliance data provided by the Australian Solar Inverter Manufacturers leaders. Sungrow, a global leader in renewable energy technology, has pioneered sustainable power solutions for over 28 years. As of December 2024, Sungrow has installed 740GW of power electronic converters worldwide. The Company is recognized as the world's No. 1 on PV inverter shipments (S&P Global Commodity Insights) and the world's most bankable energy storage company (BloombergNEF). Sungrow is committed to bridging to a sustainable future through cutting-edge technology and unparalleled service. As a leader in innovation in the solar industry, Sungrow possesses a dynamic technical R&D team that represents 40% of the personnel in the Company, therefore our participation in such studies and investigations is really necessary for a sustainable and safe solar energy solutions. Outcomes: - A significant improvements achieved in inverter compliance with 2020 Standards of new systems installed as a result of the project recommendations being implemented by the solar retailers and installers. - New data sets from DER during disturbances - Improved DER data analysis tools and techniques - Improved understanding of DER behaviour during disturbances.

Sungrow Power Supply Co., Ltd. (“SUNGROW”) is the World’s Biggest Solar Inverter Manufacturer and the most bankable inverter brand with over 405+ GW installed worldwide as of December 2022. SUNGROW's product solutions and services are helping to produce clean and green energy in more than 150 countries.

Solar Energy, Renewables Energy, Nanotechnology and Nanomaterials, Solar Radiation, Materials for Energy Storage and Conversion, Photon Up-Conversion

As a Technical Support Manager at Solarpro (one of the Top#10 Installers in Australia for the SolarEdge Products), I managed the following: - Manage & Provide Technical Support to both customers and on-site Field Service Technicians who are facing technical issues with the following Products: # Solar Inverters: SolarEdge, Sungrow, Fronius & SMA # Solar Batteries: Tesla Powerwalls, LG Chem, Sonnen & SolarEdge. # Solar Panels & Optimisers: LG, QCelles, SolarEdge, Sunpower, REC, Jinko, SunTech, # Hot Water Systems based on Smart Enegy Management (SolarEdge Immersion Heat Controller, Madimack Heat Pumps, ...etc) # Pool Heating using Solartherm, electrical & hybrid Systems. - Solar Systems Design and Online Monitoring for over 5000 sites. - Improving the quality of products and services through reporting and identify emerging issues (especially for the new-released products), as well as providing recommendations/suggestions to the manufacturers to overcome them. - Create & Develope Troubleshooting guides and Training Materials to the existing and new products. - Suggest implementable improvements to the internal processes and procedures. - Manage and Create vendor facing tickets for support escalation and warranty replacement requests. - Create service jobs & Manage Scheduling warranty jobs and form an escalation point for complex issues and queries. - Close-out of service jobs once completed, including invoicing of customers and vendors as appropriate. - Maintain and Improve the customer facing technical support knowledge base (TSKB) as well as the internal procedure knowledge bases. - Supporting & Trainging the internal staff and sales team with technical queries, troubleshooting and online monitoring. Software Experience: Simpro, HubSpot, OpenSolar, Solaredge Design, PVSys, Nearmaps.

- Advising customers on solar energy and battery solutions and designing their new energy solution for smart and sustainable homes. - Attending daily consultations according to diary schedule - Ensure correct documents and sales paperwork is submitted promptly - Pipeline management, updating the CRM with accurate details from prospects, - In depth experience with HubSpot, OpenSolar, Nearmap and MS Office - Keep management informed about competitors & new products - Meet and exceed sales targets, KPIs and deadlines and hunt for self-gen opportunities. - Accurate forecasting and feedbacks to director - Meet and exceed sales targets, be responsible and accountable for meeting KPIs and deadlines.

Battery Storage Internship: - Generate a comprehensive review of the battery storage technologies available in the global marketplace. - Review the battery storage technologies on a compatibility basis with Upstream’s existing and preferred inverter range. - Review the above technologies on a $/kWh basis over 10 years. - Sourcing global white label manufacturers, including from the domestic market. - Procure pilot units, conduct and review a trial on a handful of existing and new Upstream sites.

Selling & Marketing the PV & BESS Solutions of “Specialized Solar & Electrical ” and the Elite LED products for the Cynergy via 'Pure Light Marketing'. • Lead Generation & Marketing the “Specialized Solar & Electrical ” Solar Energy Products & Solutions. • Lead Generation & Marketing the “Elite LED” products for Cynergy. • Follow up with sales, as well as training the other team members on the process.

The PhD thesis was about "Addressing the Challenges of Triplet-Triplet Annihilation in Dye-sensitized Solar Cell Applications" Skills: - Management, presentation skills, planning and execution - Teaching, research, writing and reporting, problem-solving - Technical skills, critical thinking and data analysis. - Solar cells fabrication and characterization

I was responsible for organizing the weekly seminars and laboratory meetings of our Photovoltaic group, where everyone has to present their work to the group.

My role was to assist Aboriginal and/or Torres Strait Islander students to participate equitably and compete at the level of their peers in their chosen program of study by strengthening the student’s academic skills and assisting the student in understanding the key concepts and methodologies related to the subject.

- Participate in Students Representatives Committee decisions making regards students interests. - Reading and understanding the items on the committee agenda and presenting ideas, opinions, and providing new solutions - Speaking on behalf of the innovation campus students about the issues they have and providing solution for it .

I worked as a tutor/demonstrator for the "Physics for Engineers" subject for the first and second year engineering students during the academic year 2017. This Was during the laboratory sessions where student have been taught some of the physics fundamentals and their applications.

- The Team Leader the part-time team member (due to Ph.DResearch workload) of the Liveability team. - Part-time Team member of the 'Building Services' team. Highlights: - Event: Solar Decathlon Middle East 2018 International Competition - Location: Dubai. - Team: Team UOW Australia-Dubai (a collaboration with TAFE NSW). - Project: The Desert Rose House, a net-zero energy home. Achievement: - First Place Award for Innovation. - Second Place Overall. About the Desert Rose House: - Design: A sustainable, age-friendly home designed to support people with dementia and other age-related conditions, with features like voice control and mobile phone integration. - Technology: Included solar panels, batteries, energy-efficient HVAC, and smart IoT sensors. - Construction: Built in Australia, then disassembled, shipped, and reassembled in Dubai for the competition.