sam rittech

The Dynamic Networks Group operates from a base in Yorkshire, with a focus on helping businesses run smoothly and stay technologically ahead of the curve. The company specialises in the design, specification and installation of structured cabling systems and wireless networks, IT services and support, security and access control systems, electrical installation, testing and maintenance, fire and security alarms, business and home automation. The team combines traditional customer service values with the latest technological innovations, and the business has built a strong reputation through an impressive track record of work in the commercial, construction, industrial, manufacturing, professional services, education, healthcare, leisure and retail sectors UK-wide. For more information visit www.dynamicnetworksgroup.co.uk.

* Duties include * 1st/2nd line Desktop support * Software installation * Creating technical documentation for the team * Hands on user guidance * Building relationships between IT and the business * Hardware upgrades

* I am currently working at one of Supreme Systems client sites located in Sherburn in Elmet, North Yorkshire * My current duties are * Onsite user support * Software installation * Office 365 Administration * Server 2012 administration * Creating Documentation * User creation and admininstraton * HyperV support

* 1st/2nd Line Desktop support * SCCM management * Encryption management * Management of Data Destruction * Basic server fault finding * Printer maintenance * CCTV management * Basic building maintenance support * Documentation writing * Software rollouts * Active directory and exchange management * Basic Group policy management * Confirming specification of IT hardware to make sure the company gets the best products for the best prices * Designing and implementing meeting room layouts * Microsoft Exchange management * Office365 management * VMWare support * In my time at this company I have taken part in a domain migration and a migration from onsite Exchange to office365. * I also created a temporary procedure for managing Microsoft Bitlocker encryption on corporate laptops for the Interim period while we moved away from Symantec disc encryption and into the Bitlocker system used by Xuber

* Part of the Operations department, Job role consisted of * Backing up Oracle and SQL Databases * Managing SQL Server Maintenance tasks * Monitoring and fixing Tape backups if they fail * Running overnight batch jobs on client systems * Running system monthends and loading financial data into the databases * User account creation and administration

* Customer support technician on the Sirius Contract * Logging user query’s for future reference * Guiding users through simple fixes * Management of critical issues on the Helpdesk (Sites offline/network issues affecting all users) * Knowledge of procedure * Ability to think on my feet while attempting to resolve user issues with no remote access or admin tools * Knowing who to escalate calls to and when

* Customer Service Technician on the Libra Contract * Logging user query’s for future reference * Guiding users through simple fixes * Using remote assistance tools to take over from the user to carry out more complex fixes * Carrying out system administration duties on the users machines with remote desktop * Management of critical issues on the Helpdesk (Sites offline/network issues affecting all users) * Knowledge of procedure * Sense and respond to analyse data and find trends with the incoming calls * Knowledge of the server layout and where the users information is located/where they connect to for Legacy applications * Training and giving general guidance to new employees working on the Libra contract * Ability to think on my feet while attempting to resolve user issues * Knowing who to escalate calls to and when * Creating documentation for other members of staff to step them through difficult fixes