Sam Carver

Helping with it all! Targets: Enabling engineering to do their best work, FAST Testing / Validation Demo / Tour execution Side Quests: Problem Management Lifecycle Usability Feedback and Safety Commissioning Process

-Delivered systems, teams, and processes to launch two R&D deployments and three production deployments of Fulfil’s automation system. -Serving as the primary liaison between customer and internal engineering teams, building and presenting weekly KPI reports, managing shared performance data, and root causing open tickets and workflows to improve data quality and cross-functional accountability. -Sustaining distributed automated robotics facility deployments by driving process improvements, delivering white-glove customer service, and documenting generational updates to operations manuals. -Championing customer success through technology and process adoption—answering questions, fulfilling requests, delivering data and reports, and fostering authentic, trusted relationships. -Side Quests: 1) Redesigned the Factory Operator Training Program 2) Jira Production Incident Ticketing; leading from planning, execution, launch, including managing overseas workforce.

-Operationalized, deployed, and sustained automated Robotics facilities in California and Pennsylvania. -Authored first version of the Fulfil Operations Manual (generation 4), ~185 pages & TÜV certified. -Managed onsite deployment, hiring, and ramp for the Pennsylvania facility, established staffing models, training plans, and SOPs to ensure a smooth go-live. -Assisted the program management team to claw back time when delivery dates slipped. -Launched and managed LuckyNow, Fulfil’s first automated grocery store in Mountain View as a strategic proof of concept for putting our automation technology into production. -Developed and implemented communication protocols and escalation workflows that ensured seamless resolution of downtime and technical issues, maintaining strong customer relationships. -Coordinated with product and engineering teams to pilot new features and gather customer feedback, accelerating adoption and improving system usability. -Maintained a rigorous testing schedule which secured key partnership for a pathway to scale.

-Coordinated and led execution of integration tests and product demonstrations/ and facility tours. -Responsible for delivering a daily End of Day report on Hardware Software Quality Assurance matters and overall system health. -Elected to lead the Hardware Software Quality Assurance team; increased integration testing from 2 to 5 days per week, freeing engineering resources and speeding software/firmware/computer vision feedback cycles, deploying change management protocols for engineering and targeted testing protocols for operators. -Served as Program Lead for Mini Store Operations, managing tools, SKUs, and KPIs to validate assumptions for generation 2 tools during first store launch.lected as Program Lead for Mini Store Operations project, managed a subset of tools, SKUs, and KPIs needed to drive learnings regarding assumptions of using generation 2 tools launching our first store. -Awarded the Prime Mover Award for demo planning and execution that secured our key grocer partner. -Worked daily with proprietary automated fulfillment robotics—operating, loading, auditing, troubleshooting, and leading integration tests. Became a software product expert and helped build operational processes. -Elected first Safety Officer; implemented safety programs and policies, authored initial safety documentation, resulting in just 1 OSHA recordable incident in 2021. -Reduced average product onboarding time by ~47% (from ~15 to ~8 minutes) by stndardizing the first product onboarding process. -Deployed Integration Testing as a Service program; eliminated need for engineering presence, managed tool time calendar, staffing, test execution, issue tracking, and promoted a healthy feedback cycle. -"Sam is like Fulfil's hypeman" - Brock C., Director of Systems Engineering

Work Scope: Product Roadmaps and Backlog, Strategic Planning, Product Requirements Management, User Stories and Acceptance Criteria, Demonstration Delivery Expert, Product Workflows, Reporting, Issue Resolution, Customer Training, Sprint Coordination, Product Requirement Documents. Following are the highlights of the value I brought to the company: I managed use case roadmap during migration from monolithic to microservice architecture. I defined and refined product roadmaps and executed company strategies by working in close collaboration with CEO. I understood product requirements through interviews, field observations, and user personas prototype testing. I oversaw user stories and acceptance criteria for ESL speakers in internal and outsourced teams. I led demos to investors, clients, and new hires, as well as reported (testing/bug) for IOS consumer app and android/web based restaurant management. I created non-technical documentation and made product workflows for development team which increased output and productivity. → Standardized development team processes by utilizing Agile principles in both Scrum and Kanban development as well as used tools (Jira, Slack, Zeplin, and LucidChart) to thrust product development in multiple technologies (IOS, Android, Java, Golang, and Angular). → Created, maintained, and prioritized a clear product backlog, while executing policies, appraising new ideas, and implementing process and product changes. → Served as a Product Owner and subject matter expert; trained customers during feature releases, compiled feedback from development teams, and coordinated with product designers/engineers solving product interface and business logic issues. → Enhanced personal skills; learned SEO, implemented a corporate blog, and authored 17 blog articles as well as maintained blog content for third party writers by collaborating with HubSpot consultant.

Work Scope: Competitive Offerings Assessment, Presentations Development, Business Opportunities, User Stories and Acceptance Criteria, Cross-functional Collaboration In this capacity, I assessed current competitive offerings, created presentations for market research findings, and presented to potential investors to secure new business opportunities. I facilitated product design and product management with innovation and accuracy for user stories and acceptance criteria. → Built and maintained strong working relationships with stakeholders to improve processes, enhance company value, and meet business goals, while increasing perspective and internal knowledge.

Elite customer service, please copy and paste the following into your search bar: https://www.yelp.com/biz/evvia-estiatorio-palo-alto?osq=evvia&q=sam

Work Scope: Business Success Planning, Operations Management, Budget Administration, Expense Management, Staff Development and Training Initiatives, Sales Growth and Market Expansion, Profit and Loss Analysis Following are the highlights of the value I brought to the company: I designed and implemented high growth strategies to drive financial gains and steer business success. I supported area director in multi-unit operations, including internal analysis for growth opportunities, implementing new standard operating procedures, cost cutting strategies, and team building. I managed food and beverage cost and controllable expenses, while ensuring labor cost met budget. → Increased operational excellence through the effective management of daily operations of restaurant, having yearly revenue of $2M. → Trained and coached 12 manager-in-training candidates for placement into management roles enabling organizational expansion from 12 to 23 locations. → Triggered business growth and improved sales efficiency through community involvement, marketing, and networking. → Conducted profit and loss analysis as well as evaluated and forecasted periodic trends to identify future goals. Please contact me regarding my additional experience in Business Development (Contract based) and Customer Service and Sales within diversified organizations.