Salvador Orozco

● Implementing a cultural transformation program with new company values, an ethical code, and unified internal communication. ● Leading an organizational restructuring to improve efficiency and clarify responsibilities. ● Overseeing the implementation of the ERP system to digitalize operations and decision-making. ● Enhancing technical and installation standards, ensuring consistent GPS configuration and deployment quality. ● Building partnerships with insurance companies and strategic allies, achieving recovery rates above 80%—well above industry average. ● Establishing key performance indicators (KPIs) to maintain active connectivity above 95% across all units.

● GPS tracking platform management and high-performance infrastructure: I managed and organized the development of the GPS tracking platform, constantly performing functional and code audits to ensure its quality. Maintained a 99.96% SLA for three consecutive years on a 120-server cloud infrastructure. Implemented an ERP (Odoo), and a help book system (BookStack), optimizing both support and internal management. ● Leadership in development and coordination of projects with large volumes of data: I worked together with account executives to size and execute new projects on the platform, ensuring compliance with delivery dates committed to clients. I designed and supervised innovative solutions to manage more than 120 million data per day with technologies such as MySQL, MongoDB and REDIS. I led multidisciplinary teams of Support, Web and Mobile Development, Infrastructure, Gateways, Design and QA, achieving effective collaboration and compliance with high quality standards in each project.

● Process optimization and technological development: I improved development area processes by implementing agile SCRUM methodologies, which increased efficiency by 40%. I developed internal systems in PHP, .NET, SQL Server and JavaScript, as well as implementing payment gateways for E-Commerce, improving the shopping experience and facilitating secure transactions. ● Improved SEO, security and compliance certifications: I optimized the E-Commerce SEO, increasing visibility in search engines by 30%. I strengthened server security and led integration through API with business partners, ERP and CRM. In addition, I established processes to comply with PCI certification, guaranteeing data protection in payment transactions.

● Consulting and coordination of technological projects: I carried out consultancies to understand and satisfy the needs of clients, offering comprehensive solutions. I coordinated activities using PMI and SCRUM methodologies, achieving a 40% improvement in project efficiency. I participated in bidding processes for innovation and technological development projects, ensuring proposals aligned with client needs and complying with quality standards. ● Development and implementation of advanced technological solutions: I developed mobile applications, web systems, and VOIP and Call Center solutions, optimizing business communication and management by 30%. I implemented monitoring and GPS systems that improved real-time tracking of operations by 45%. In addition, I developed and implemented CRM, ERP, and POS systems (Odoo, Microsoft Dynamics 365), which increased clients' operational efficiency by 50% through better resource management and customer service.

● Coordination and management of information in the SEDUVI Geographic Information System (GIS): I directed the GIS activities to ensure that the information on land use regulations was clear and reliable for each property in the Federal District, improving the accuracy and accessibility of the data by 50%. At the end of the year, I designed and established the Annual Operating Program for IT goods and services and the Institutional Development Program in Information Technologies, guaranteeing the optimal functioning of the areas assigned to SEDUVI. ● Leadership in strategic projects and acquisition processes: I acted as Coordinating Leader of the E-Government Vertical of the Electronic Government Commission of Mexico City for the Digital City project, contributing to a 60% progress in the implementation of digital platforms for government services. I also participated in Public Tender, Restricted Invitation and Direct Award processes, ensuring transparency and compliance with procedures in the acquisition of technological goods and services.

● Development and implementation of systems for Public Transport Verification Coordination: I designed, programmed and launched the Vehicle Inspection System and the Verification Record Capture System in .NET, achieving a 40% reduction in inspection and verification times and improving the accuracy of records by 30%. ● Process optimization through mobile applications and database management: I created an Android application for tablets that facilitated the operations of the coordination area, improving team efficiency by 20%. In addition, I designed and managed databases in MySQL to consolidate statistics, generating accurate reports and reducing data analysis time by 35%. I also provided IT support, ensuring the operational continuity of the area.

● Optimization of communications and customer service: I installed and configured the Asterisk Elastix server for the telephone exchange between Mexico and Uruguay, increasing the efficiency of internal communications by 30%. I created and launched the Support department and Customer Service Center, achieving a 40% reduction in response times and a 25% increase in customer satisfaction. ● Development and implementation of advanced technological systems: I developed and implemented a POS system in PHP and .NET for Banco Solidario in Ecuador, increasing transaction processing speed by 20%. In addition, I implemented telemetry systems in vending machines for real-time monitoring, improving fault detection by 50% and reducing maintenance times. I repaired electronic boards for GSM communications, extending their useful life by 35% and reducing replacement costs. I also developed telephone recharge systems together with national operators, increasing service availability by 95% and optimizing the company's income.

● Development of technological solutions for operations and administrative processes: I designed and developed programs in VB6 to support the operations of the Public Prosecutor's Office, facilitating the generation of statistics and the mapping of incidents using MapInfo. I also created specific applications to optimize administrative and accounting processes, increasing staff efficiency by 40%. ● Standardization of support and staff training: I developed and documented standard procedures for the resolution of common problems, which reduced the response time of incidents by 75% and improved consistency in technical support. In addition, I trained more than 80 employees in the use of internal tools and software, increasing user autonomy and reducing support requests by 60%.

● Electrical Systems Integration Coordination: Led coordination between electrical teams and other departments (such as civil works and communications), facilitating the integration of complex electrical systems and ensuring that projects will be completed within the planned time and costs.

● Optimized system performance: Upgraded and configured software and hardware, resulting in an 80% improvement in operational efficiency, ensuring systems were running optimally for all users. ● Efficient and productive technical support: Provided technical support to over 100 local users and foreign reporters, resolving 90% of incidents on the first contact, increasing team productivity and reducing wait times for users.