Salonika Basan

Driven by a passion for meaningful impact and supported by a strong academic foundation in Finance and Accountancy, I’ve cultivated a well-rounded skill set across communication, stakeholder management, and strategic planning. As the Lead, User Engagement at Milaap, I work at the intersection of communication, operations, and user experience. I focus on strengthening our engagement frameworks, improving customer retention, and ensuring every donor and campaign organizer receives timely, empathetic, and high-quality support. My experience spans campaign strategy, cross-functional collaboration, and community-driven outreach, helping build trust, enhance user journeys, and enable smoother fundraising outcomes. I’m passionate about work that creates real-world change and continuously seek opportunities to learn, lead, and contribute to initiatives that improve lives and deliver long-term social value.