Salome Melashvili

Customer Service Representative @ Bitunix

About

Hi there! I’m Salome, a Customer Support Representative at Bitunix. Before entering crypto, I spent several years in the financial sector as a Card Transactions Specialist, building strong expertise in payment systems, secure transaction processing, and customer service. Always open to growth, new challenges, and opportunities within the crypto industry

Country

Georgia

City

Tbilisi

Industry

Management Consulting

Skill

Crypto, Customer Relationship Management (CRM), Google Drive, Blockchain, Adobe Photoshop, Customer Service, Adobe XD

Experience

Customer Service Representative

Bitunix

2025-8 - Present · 1 yr 2 mos

Assisting Bitunix users with account and platform-related inquiries via chat and e-mail, ensuring fast and helpful support in a crypto environment

Customer Support Professional

TBC

2022-12 - Present · 3 yrs 10 mos

Georgia

As a Customer Support Specialist, I provide timely, professional, and solutions-focused assistance to customers regarding banking products, services, and transactions. I aim to deliver an excellent customer experience while ensuring all inquiries are handled accurately and efficiently.

Cards manager

TBC

2022-12 - Present · 3 yrs 10 mos

Monitor and process card transactions, including authorizations, settlements, chargebacks, and reversals. Investigate and resolve failed, declined, or disputed transactions in compliance with bank and card scheme rules • Collaborate with card networks (Visa, Mastercard) and payment processors to resolve transaction issues • Support fraud prevention teams by analyzing suspicious transaction patterns Communicate with branches and customer support teams on transaction-related inquiries