Salman Kh. Alanazi , CIPD L5, IFCE. C-KPI

Heading the strategic management of medical services at Al Rajhi Bank, with a focus on enhancing employee well-being and satisfaction. Leading a proficient medical service team and implementing development and training plans to ensure the delivery of high-quality services. Ensuring HR services adhere to defined SLAs, emphasizing quality, timeliness, accuracy, and compliance. Conducting technical negotiations with insurance companies, analyzing proposals for optimal terms and coverage. Crafting detailed reports for strategic decision-making within the organization. Managing the medical insurance policy in alignment with regulatory standards, ensuring compliance with CHI and SAMA. Analyzing benefits and services of insurance companies, balancing customization with cost management and regulatory compliance. Evaluating the performance of the medical insurance policy, addressing gaps for cost efficiency, risk mitigation, and member satisfaction. Orchestrating an annual health activities plan to promote holistic employee well-being. Developing improvement plans for medical services alignment with organizational objectives. Proposing and managing budgets for medical services, adhering to approved guidelines. Conducting audits of invoices from medical service providers, ensuring compliance with contracts before submission to the finance team. Collaborating with cross-functional teams to develop employee wellness programs, including mental health support, stress management workshops, and ergonomic assessments to enhance workplace satisfaction and productivity.

Spearheaded the alignment of all department tasks with rigorous HR policies and Labor Law, mitigating risks and ensuring legal compliance. Developed, implemented, and meticulously managed HR policies and procedures, ensuring strict adherence to relevant employment laws and regulations. Oversaw HR system tasks, optimizing functionality to prevent penalties and ensuring seamless day-to-day operations. Prioritized and delivered a high-quality customer experience to all employees, fostering a positive and supportive work environment. Orchestrated the organization and supervision of impactful medical and sports events, fostering team cohesion and employee well-being. Championed medical awareness initiatives, promoting preventive care and healthy lifestyles among employees. Collaborated actively with the insurance company, monitoring and managing the rejection of reimbursements and pre-approval requests. Systematically addressed issues to enhance employee satisfaction and streamline the medical claims process. Contributed significantly to preparing a comprehensive medical Policy document for management review, ensuring clarity and effectiveness.

Orchestrated the meticulous processing of employees' and their families' insurance requests, adeptly managing additions and deletions in alignment with the medical insurance policy. Spearheaded annual medical insurance surveys to assess policy adequacy and compliance. Maintained a continuous cycle of updating employee and dependent data, ensuring accuracy and seamlessly facilitating data upload to the CHI portal. Proactively managed and resolved employees' complaints and issues concerning the insurance company, compiling comprehensive monthly reports to monitor case progress. Assured precision in financial transactions by meticulously reviewing and approving monthly invoices from insurance companies, including credit and debit notes.

Supported daily administrative functions, ensuring compliance with internal policies. Collaborated with HR legal team to resolve suspended employee cases. Reviewed employee reimbursement of advances and contributed to savings programs. Managed diverse personnel tasks such as End of Service, attendance, circulans, vacations, permits for non-Saudi employees, and paperwork. Meticulously handled medical invoices, overseeing required tests for iqama issuance and renewal for employees and dependents.

Proficient in managing employee information and updating personal files regularly. Reviewed, approved, and monitored leave requests with attention to detail. Scheduled mandatory annual leaves and coordinated compensatory time off for overtime work. Strictly adhered to SAMA's and the bank's leave policies. Validated sick leave requests with precision within the HR system. Addressed staff queries on health insurance, vacations, resignations, end of service, and settlements. Oversaw referral processes for sick or tardy employees, focusing on efficient resolution.

Managed new joiner employee files and maintained an organized archive in the HR system. Processed employee queries promptly, ensuring a high level of service. Updated employee and family data in the HR system, encouraging employees to provide accurate information. Assisted in resignation, end-of-service, and final settlement activities, ensuring adherence to processes and procedures. Implemented human resources policies and ensured employee compliance.

-Prepare quotations and renewal files including reports, risk premium, final performance, experience rating and renewal recommendations in accordance with the companies’ procedures. -Enter the inward and fleet policies in the systems and generate documents and reports. -Renewal all medical insurance polices. -Review renewal notice and check claims history. -Handle escalated customer service calls to sales representatives, management, marketing representative and customer service. -Enhance customer satisfaction and service with the company’s services.

-Work closely with marketing project managers to ensure messaging is incorporated. -Form relationships with account managers to understand their individual and specific service needs. -B2B marketing preparation of tactical marketing plans.