Sally Russell

Head of Change & Delivery @ JT Group Limited

About

I love using my skills and experience as a Change Leader to develop and execute transformational business improvement initiatives to drive measurable benefit organisational change! My skillset includes defining and setting strategic direction for digital, data performance and change delivery of projects. My commitment to stakeholder management has consistently propelled projects forward. Overall, I strive to bring positivity and energy to all teams I work with, building strong relationships as a result. Specialising in: Group Leadership, Complex Business Process Transformation, Change Management, Project Delivery, People Development, Business Analysis. Qualifications Summary: Professional Post-Graduate Diploma in Strategic Marketing and Planning, Leadership Development with Institute of Leadership, BCS Practitioner in Business Analysis, Lean Six Sigma Black Belt

Country

City

United Kingdom

Industry

Telecommunications

Skill

Managing Large Budgets, Performance Dashboards, Digital Transformation, Continuous Improvement, Coaching, Lean Processes, Programme Delivery, Programmes, Project Managers, Teamwork, Coaching & Mentoring, Project Management Office (PMO), Oral Communication, Strategic Project Management, Strategic Initiatives, Build Strong Relationships, Strategic Planning, Operations, Problem Solving, Strategic Leadership

Experience

Head of Change & Delivery

JT Group Limited

2025-1 - Present · 1 yr 8 mos

Head of Solution and Service Design

JT Group Limited

2021-8 - 2024-12 · 3 yrs 5 mos

Provided leadership to a team of 40 across Jersey, UK, France, and Morocco with 5 reports including Head of Change, Planning and Delivery, Lead BA, Solution Design Manager, Enterprise Architect and Demand Manager. Introduced a Change Playbook and an 18-month Change Roadmap to accelerate and simplify change. Focused on improving business quality, redefining change and benefit thresholds, and implementing a prioritisation framework to maximise value delivery in the shortest time. Coached the team to both transform and adopt Agile ways of working and rapidly get up to speed with the best practices and mindsets. Developed and integrated a Business Analysis Service Framework aligned to industry best practice. Established a positive and productive working environment, with both honest, clear communications to the team and effective engagement amongst other teams.

Head of Service Design & Demand Mangement

JT Group Limited

2014-1 - 2021-8 · 7 yrs 8 mos

Jersey

Headed a team overseeing Delivery & Demand Management in Jersey and Denmark, implementing Demand Management principles across JT to manage all demand into the Core Technical Service (CTS) Group. Successfully delivered technical projects within JT. Led and delivered a cross functional programme of works in response to a critical network outage in 2020 - reporting directly to the CEO. Provided leadership to a team of 7 Lean Six Sigma and Business Analysis professionals, with responsibility for Process Improvement initiatives