Sally L.
Service Analyst @ Citi
About
As a Service Analyst at Citi with over 16 years of experience, I specialize in credit initiation, personal and corporate card account operations, client engagement, and repayment assistance schemes. My role includes employment verification, name screening, and ID checks to support the savings and lending business for both onshore and offshore clients. I am passionate about fostering client-centric solutions and empowering customers through financial services. My experience also includes delivering digital education, enhancing the customer experience, and supporting credit counseling initiatives. I am committed to driving operational excellence in collaboration with my team.
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Singapore
Banking
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Experience
Service Analyst
Citi
Singapore
I excelled in my position by streamlining credit operations and enhancing client engagement. • Facilitated the repayment assistance scheme, ensuring clients received the support they needed. • Conducted comprehensive name screenings and ID checks to maintain high compliance standards. • Engaged with clients to teach digital tools, improving their understanding of savings and lending options.
Education
Nanyang Polytechnic
Manufacturing Engineering
Sally L.'s Contact Information
Phone
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